CenterwellpharmacyReviews of centerwellpharmacy.com

A waste of time trying to get account information the website and app is a joke find a better service never use Centerwell unless you like wasting time

I switched to Humana insurance in 2026. Centerwell is their online pharmacy. I have been calling, chatting, emailing, etc. to get my prescriptions moved over and filled. I am 2 months in and still don't have any medication. Their customer service is terrible. They tell me they contacted my doctors, but my doctors confirmed no contact from Centerwell

This company failed to send the prescription. Then they made it hard to get through to a human. Several unnecessary screening routines. Talked to two different people. Waiting for them to call me back now. A very poor customer experience because they are intentionally understaffed.

Absolutely the worst, most inept, least responsive companies EVer. Should not be in business. Complete fail.

Zero Stars- Prescriptions ordered disappeared. Customer Service claims that they have fixed the problems and meds would ship. Paid for Rx and never received it. Centerwell denied receiving payment even though I had proof. Customer Service is horrendous. Never have I seen anything like it. Two months in: 3 orders, hours on the phone, $$$ paid, No Rx received. They should be investigated.

I have Humana’ Mail Order prescription since 2014 or 2015. They used to provide exceptional service. Now Humana’ s prescription pharmacy is known as “Centerwell Pharmacy. They used to provide decent service until about 6 months ago. In December of 2025, they sent me half the quantity of one of my prescription, now my physician sent them a prescription on February 14th, and they have lost it! They sent me an email saying they have not received the prescription on February 20th. These guys don’t understand that for patients to be calling the doctor to ask them to send the prescription again and again is not normal. I don’t know where these guys are located but they all have an accent. Looks like Centerwell pharmacy has lost its mission. They have become paper pushers instead of problem solvers!

I would give this outfit NO STAR if I could. CALLED SIX TIMES AND NEVER RECEIVED MEDICATIONS. Long wait times. Supervisor never called back. BILLED TWICE FOR MEDICATIONS I NEVER RECEIVED. A WASTE OF MY TIME. I have transferred prescriptions to my local pharmacy. NO STARS.

Absolutely horrible, another week (2) without my medicine, and my 3rd emergency room visit, if there aren't anymore reviews from me, I no longer exist ‼️