CenterwellpharmacyReviews of centerwellpharmacy.com

Centerwell Pharmacy will not stop harassing me. I have requested that 6 times in the past year that they stop calling me. I have called the number they give for stopping unwanted calls and talked twice with the parent company. They swear that they put my number on their do-not-call list. But then, within two months, they are calling me again every day. I have tried blocking their number, but that only stops my phone from ringing. They still are able to leave messages.

CenterWell Pharmacy calls me 4–5 times a week. An AI system comes on the line asking to confirm my identity but never clearly explains why they’re calling or what they need. There’s no clear purpose to the calls. When I call back to get answers, I have to enter all my information into the automated system — then repeat it again to a representative. Total waste of time. I also get constant emails saying prescriptions were received, filled, or shipped — even when I didn’t request anything. They charge $10 for “overnight” delivery but say it can take up to three days. That’s not overnight. Very frustrating experience as a Medicare patient.

1) the AI assistant is absolutely terrible. worst I've encountered. 2) no e-mail or fax numbers are provided, so it's only spending FOREVER on hold for a human representative, and those people try to be helpful, but a) they are impossible to understand clearly (not their fault, but it's an issue), and b) they refer you to "website specialists" for whom you spend FOREVER (AGAIN) on hold. I gave up. THE MAIN ISSUE: I entered prescriptions not once but twice that subsequently disappeared from my account, with no notice, no e-mail with useful info, no nothing, and the situation was impossible to correct. In addition, the meds you enter on your Humana account cannot be transferred to CenterWell, even though it's the Humana pharmacy (! go figure). Worst customer support experience I've had in a while, and that's saying something.

2nd consecutive month of CenterWell just not delivering my (paid for) meds. No info online or any chat option. Hours on hold, agents completely clueless. Constant excuses about manual processes and have to call another department. No compensation, apology or supervisor avenue. Agent couldnt even find the case ID on my ticket.

I have been on testosterone injectable for 15 years due to hypogonadism. I had to change pharmacies the first of this year. I have tried for 2 full months to get this prescription filled. Nothing but constant problems. There have been about 10 letters sent back and forth. I have spoken for hours with different customer service people. I even got a letter that it was approved. But when I go to check on the status, they now have it listed as cancelled. They list "no response from doctor." Absolutely false. I have letters to prove it. TWO MONTHS!!!! The absolute worse pharmacy I have ever seen. They should be shut down as a business. This is not how we should be treated in retirement. The Customer Service reps can't even put the proper doctor on the right medicine. Even though I've talked to them multiple times. And trying to find one that can speak American English is impossible.

If I could give you a zero, I would It has been a nightmare Trying to give them the information I was disconnected three times on the phone and I gave them the phone numbers and they repeated it to me and then I get a call and they have totally off the wall phone numbers that they got off of googling that doctor, then they said one of them they could not fill but a week later I’m getting an email that they’re filling it after. I told them cancel everything I will not do mail order. Then today I get an email from my doctors office stating that they are still trying to get prescriptions after two weeks of me telling them cancel everything and they said they did and they did not It’s hard to believe that Humana is affiliated with them and uses them as a mail order Pharmacy

prescriptions are usually canceled and it takes a great deal of time before you get your pills. I would not recommend this pharmacy

TRASH ! Trust the reviews! Poor communication! Delays in shipping! Failure to deliver products! Long wait times when trying to contact customer service! They take your money and fail to fill your RX ! Poorest customer service received when trying to get support for your delayed delivery! If I knew what I know now I would have NEVER CHOSEN them! This should be illegal