CenterwellpharmacyReviews of centerwellpharmacy.com

It appears I am the only one who has complained about the quality of their medications. I have been with Humana for many years now and from the beginning, CenterWell 's medications give me really bad heartburn. The prescriptions where all pink in color which I thought was odd so I switch to a local pharmacy and the heartburn issue disappeared. Recently I filled a script through them because the cost was cheaper. Again severe heartburn. Fortunately, I had some left over from another pharmacy and it is fine. I will never again use medications from CenterWell. I believe their medications are extremely poor quality. That is my opinion anyway.

Horrible people lousy service. They seem not to understand you in amy language its very sad customer service will put you on hold then hang up on you they are rude arrogant and have people working there that could care less about your issues .almost all speak with heavy non understanding accents .if you ask for a supervisor they either hang up or refuse. I have complained but nothing changes. They just put people's health in risk with their games and tactics..i guess until something happens to a customer that winds up being a big legal investigation or lawsuit they will not stop .time to start reporting them to different agencies since humana doest want to fix the issues

Centerwell is a absolute joke. They lied to me 4 times saying that they mailed my medications. I never received them. They gave me fake tracking and conformation numbers. The lady I spoke to on the phone with even admitted that they were fraud. Unbelievable. Stay far away from this company.

My wife and I have Hamana as our Medicare Par D prescription provider. Since they rebranded themselves as Centerwell Pharmacy their service has become terrible. We are inundated with letters, email and text messages from them for non-actionable reasons. If you go to their website, communication preferences, there is no way to turn this garbage off. As a result, we disregard all communication they send out. So, for short term prescriptions we fill them at Walmart or Costco. Today I learned that Centerwell is now trying to xfer our prescriptions from Walmart to Centerwell. I called them and they said that they sent us an email about transferring prescriptions and when they did not hear back from us they started the transfer process on their own.

Terrible. Submitted a prescription for a much needed medication for my COPD on March 18, 2026, and still waiting. I ran out of my medication two weeks ago. Most of the representatives had such an accent that I struggled to understand them or they couldn't understand me. Kept checking the status of my medication online, and after spending two hours on the phone with them this morning, still don't know when I'll receive it. The reps I talked to gave me a different story depending on which one I talked to. Was told that they sent a request to my doctor for more info on March 26 (eight days after the prescription was submitted), although my insurance had already approved the medication. Was told I needed to drive two hours to Orlando to pick the medication up, so I called the Orlando location before I drove all the way there, and they told me that they were now requiring therapy notes from my doctor. My doctor's office contacted them today to find out that all they needed was a list of my other medications, although Centerwell is currently filling all of my medications. Was told today that I have to give them another 24-72 hours for them to process that information. So, it will be almost three weeks before I will find out when I might receive my medication. I just went back to Centerwell about six weeks ago because of my previous interactions with them. Going to do whatever I have to so that I can change back to Walgreen's. Have used them for years and they always went above and beyond to take care of my prescription needs.

I was new to the company. My provider suggested Centerwell to save money. First time I called, horrible customer service. Couldn't answer my questions on why I had not received prescription, and were very rude. I reported rep and cancelled account. Stay with your local pharmacy!!

As all the other reviews, stay away from this company the wait times are always super long and delivery is always weeks out from when prescription was sent. I’ve switch to my local pharmacy and I’d rather go pick up my medication then wait for weeks with this company often causing my prescription to be late. I called to cancel my CenterWell Novacare account to prevent any further prescriptions from being sent here and had to wait on hold and get transferred 3 times just to cancel the account. Took over an hour just to cancel because they won’t let you cancel it online, you are forced to call in, mind you, you are able to set up an account online. Totally ridiculous, this company is a joke and I hope they are put out of business soon. Once you create an account you cannot delete or cancel it.

I’ve had a very frustrating experience with CenterWell Pharmacy. I transferred my prescription three weeks ago and was assured it would be processed immediately and shipped right away. After hearing nothing, I followed up last week and was again told it would ship immediately. I called this past Monday and was again assured it would ship immediately, Now it’s Thursday, and it has finally shipped today. I even spoke with a supervisor, but the delays continued. This level of poor communication and lack of urgency is unacceptable, especially when it comes to essential medications. Delays like this aren’t just inconvenient, they can be dangerous. People depend on timely access to their prescriptions, and this experience has been extremely disappointing.