CenterwellpharmacyReviews of centerwellpharmacy.com

Cheap and terrible service. Needed a medication quickly, 5 days after Dr called it in, hadn't gone out yet. Ridiculous excuses. Said another 3-5 business days. Asked for it quicker, another fee, This was through Humana, bad experience all around. Now 3 days later it gets worse. They offered to send the prescription to CVS, for 10 tablets while I wait. Went to CVS. They asked CVS to fill the entire prescription and I had to pay in full, it was not covered. Then I received a notice that they do not cover this medication, there is nothing special about it, and I spent more than 2 hours on the phone with Humana and Centerwell. They did not say anything about this. Prescription sent in Monday, they tell me this Friday, and I am unable to change insurance.

absolutely worthless! Absolutely NO CUSTOMER SERVICE. I cannot gets my prescriptions refilled via the mail order option. There is no "customer service agent" available that can help or speak using English as a first language. For the prescription service that is marketed for Medicare patients, this is absolutely the worse. Worse even then Express Scripts and that is pretty bad

The worst customer service I have ever experienced patients are not a priority at all can’t use a phone to talk to doctor then can’t read script and go by it and can’t the medication to the patient even after a month of every day phone calls

Horrible customer service. Got sent wrong prescription dosage and was not able to be refunded. Also never received email or any communication about a canceled order so ended up being without meds my cardiologist prescribed. Save yourself money and health and go somewhere else for your meds.

My prescription was called in by my Dr. on Mar 27. I heard nothing back, so called for verification Mar 31. Prescription was then transferred to the pharmacy from NovoCare. I received notice of receipt by Centwerwell and was told I would hear back within 2 days. Apr 6 (after hearing nothing), I called again. After holding for 45 minutes, I was finally able to speak with a rep who arranged for fulfillment and shipping. However, the price I was told would be $199 suddenly became $349. I will NEVER do business with them again. Buyer Beware!!!

Not Happy With Centerwell, when I called, I had to go though 3 advocates to reach a pharmacist I had ask each person to connect to a pharmacist which meant I got transferred from one advocate to the next which wasted my time and my stress levels are through the roof at this point, it makes me mad when I get theses messages from Centerwell saying they can not reach my Doctor to get my prescription refilled when talking to the pharmacist I made sure that they have the correct fax number to contact my Doctor to refill my prescriptions. I have asked Centerwell many times to put all my medication on auto delivery they can't seam to follow my instructions I have been with Centerwell for more than a year now. Do you think they can get everything that I need correct with my medication the answer is no. so the question is would I recommend Centerwell to other families... my answer is no not until there is improvements with the way they do business.

No problem contacting by phone. The problem is every agent I spoke to gave me different pricing and different delivery dates. As my husband runs out of his medication for diabetes, I feel every agent lied to me just to get me off the phone. The lip service was great if only it was true.

I have experienced extended processing and shipment delays from this company. Calls to customer service are a frustrating and useless exercise. When you're finally able to speak with a pharmacist, they're often rude and surly, placing the blame for any issues with the customer. Shipments often take upwards of 10 days to get from the loading dock to the post office. After archiving medications in an effort to sever business ties with them, Centerwell was still contacting my doctor trying to initiate a new prescription. Nothing deters these people. They are highly aggressive and unethical in their approach to business.