CenterwellpharmacyReviews of centerwellpharmacy.com

If I could give a “0” I would. Didn’t send orders when then they said orders were already in the mail. Avoided responding to my concern over the timelines of seizure meds. Therefore not trustworthy.

If I could give no stars I would. This is stupid that you have the wrong info for the doctor on 1 med but the other 5 are correct. Same doctor BTW. Then you send the request to a closed office instead of listening to me as to where you need to send it. You have made an 85 yr old woman go a week with out her heart meds. When I speak with a person there they say we sent it but yet they have sent it to a closed office. Then you want to argue that you have never filled that med when yes you did in December of 2025. You people and your customer service are a joke. Appalling is all I can say right now. Next call is to the BBB

Blood pressure medication reported as delivered, but they delivered it to old address from January. Address was changed on Jan 20th for Feb 4th. Not only did I change the address in Jan for new residence, I contacted Centerwell by phone to ensure they got new address. April 15th, meds went to old address and, of course, no new occupant did me the courtesy of a call, even though I am only 10 minutes away. Centerwell said that the address had not been changed 'inside'. What??? MOSTLY, I AM SICK AND TIRED AND PISSED THAT CENTERWELL HAS NOW DECIDED TO OUTSOURCE CUSTOMER SERVICE TO NON-ENGLISH SPEAKING PEOPLE. I AM STRUGGLING TO UNDERSTAND THEM AND GETTING A SERIOUS MEDICAL PROBLEM EXPLAINED TO THEM IS IMPOSSIBLE. I AM LEAVING HUMANA END OF THE YEAR UNLESS THEY GET A NEW PHARMACY! Lastly, I have to go days without blood pressure meds, get a refill from my doctor which will take a few days, drive a ways to pick them up and pay at least a co-pay for them. Can't begin to tell you HOW HIGH my BLOOD PRESSURE IS RIGHT NOW! Update same day: Contacted Centerwell again re are they still sending the refill no matter what? They are "still looking into it but looks like that will be "addressed in the next day or two". Should be delivered by next Monday (4/27). Eight days!

center well are so mess up they can not fill my order on time they lie to me all the time these people do not care about people center well should get people who care about people and do not lie center well bull shit people all the time you get a 1 because you lie to me all day long and you all do not care about anytime about me

This is the most frustrating, inefficient business I have had the misfortune to deal with. Avoid them if you possibly can! (After MANY calls, and a total mistake by the company, I was polite and calm with yet another call center representative today…who hung up on me. This business - Humana - should be banned from working in the health field.

Their auto-order does not work. No one will tell you this. You will still need to go online to refill your RXs each time. The website is vague, so you can't tell with any certainty whether or not they have filled your RX. They are of NO HELP with any issues; they just act like everything is functioning perfectly. There needs to be some law passed to sanction these outfits; doctors have to take an oath to"do not harm", why don't pharmacy workers (they are part of one's medical team)? It was supposed to be here on the 14th...it's the 17th. I still don't know when my RX will arrive.

I had an order with three different prescriptions. One had expired, and I had a new PCP. I provided them with the name of the new PCP, and they claimed to have his numbers. They had the wrong ones. They held up ALL THREE prescriptions, even though the problem was with one of them. I called them after five days, and they PROMISED to send the other two. They didn't. Called them again after another five days. It's now more than 11 days from the original auto-renew order and they haven't shipped out my BP and cholesterol medicines, which have plenty of refills and are from my current cardiologist.

They are very very annoying, call constantly and can't make one call for all scripts. They also like to call and question my doctor about prescriptions instead of just filling the dang thing, that wastes more time when I just want it filled because they have to track down my doctor. I can't stand dealing with this company and wish Humana would go back to being able to get your meds from the local pharmacy.