CenterwellpharmacyReviews of centerwellpharmacy.com

Great customer service and they say they’ve resolved the issue. It took four different phone calls to get a prescription. Two and half weeks later, I’m still waiting for my medication. I ran out three weeks ago and I started to try to get my prescription a week before it ran out. Mail delivery clearly doesn’t work! I recommend using a local pharmacy who is more responsive.

I just changed my insurance and have Humana as my carrier. They use Centerwell Pharmacy as their preferred provider and I have to say I am really disappointed. It started with me trying to get my prescriptions transferred to them which has been a real hassle and has taken over 2 weeks to get it done. Now that they have my prescriptions, they say it will be at least another week before I get my actual prescription. In addition to that, their website sucks and is hardly any help at all with incorrect delivery dates and difficulty navigating their site. I have called them at least a dozen times and I always get someone new and they never seem to know what is going on, and on top of that several have been very rude with me.

While I am happy with the mail part of the pharmacy I am extremely dissatisfied with the arrogance of the customer service staff. The person with whom I was speaking asked me if I “know what insurance is”. As he knew my age (clearly an adult with Medicare insurance) I found that question to be demeaning and rude. And then I was told that I could not speak with a supervisor as they were all either at lunch or in a meeting. When I asked what time they would be available I was told he couldn’t tell me. I asked when I should call back and he said he didn’t know but I could try in 10 minutes.

While it may have a few strong elements, using the website itself is a challenge. Chat and Tel. 'advocates' are often poorly trained-unable to explain basic billing questions. There can be wild but justifiable swings in the price of some meds but counting on advocates to explain them is a high bar. Centerwell is reflective of the overarching crisis in medicine today. One more thing. Having spent what seemed like an eternity on its Chat Line, we learned obtaining a copy of the thread for our records was impossible.

They dont have much variety in vitamins and the store is geared more towards seniors and not young adults. I only have Centerwell pharmacy because it is included with my Humana. Some things are okay if they have what you need. However, I placed an order Monday and just got it(Friday) and half the order is completely wrong and they will not return or refund it even though it is unopened and it is non perishable! If your order is half wrong I should be able to return it so I can buy something else!! Customer service is very rude, unhelpful, and will make you want to pull your hair out! I was going to make a big purchase of $200 but now I am so worried I will get the wrong thing and end up being stuck with it!