CenterwellpharmacyReviews of centerwellpharmacy.com

Trying to call them is ridiculous. The hold time is totally horrible. The advocates are poor. There needs to be a serious look at customer care!!! Communications are terrible also.

The pharmacy needs a person who answers the phone to speak English I just canceled my prescription I'm not going to deal with her takes too long for the new prescription. If you need it sooner go to a local pharmacy

Waste of time unreliable very disorganized. less expensive vs local pharmacy but not worth the several phone calls and still no shipment

(Keep in mind that one cannot get their review of this company published here without giving the company at least a 1-star rating. Probably most 1-star ratings are really zero, or less.) CenterWell should not be in business even selling left-handed screwdrivers, much less dealing with pharmaceuticals. Be warned- you'll be in for some unimaginable nightmarish situations if you use this pharmacy. I can't imagine how Humana lends it's good name to this farce-of-a-business. Sure, their lower cost pharmacy items are attractive but I'd rather pay a few extra bucks and not have to spend hours on the phone in an attempt to get my meds- or maybe not get them at all. I'm changing my prescriptions back to a local pharmacy. Their company-wide incompetence doesn't mix well with my medications.

They sent me a bill. I already sent in the check they cashed it. Still receiving bill. Talked with team member . We made an appointment date. She never got back to me. THIS IS THE FIFTH TIME THIS YEAR THAT I HAVE HAD PROBLEM WITH CCENTERWELL. Their website is horrible their people are not trained well. Their AI doesn’t understand. Spent days and hours on the phone with no results.

Website and app broken for 30+ days — locked out by system errors I am extremely frustrated with CenterWell Pharmacy. Their website and online portal have been completely down and inaccessible for the past 30 days. It is impossible to log into my account. I have changed my password multiple times hoping it would resolve the issue, but it makes no difference. I have tried repeatedly using both a standard web browser and their mobile app, but the system fails to log me in every single time. Instead, I am constantly blocked by the error message: "Sorry, we ran into a problem on our end." As a mail-order pharmacy, digital access is a necessity, not a luxury. Because of this month-long technical failure, I cannot track my shipments, check my order history, or request routine refills online. Every single basic task now requires calling customer service. This has forced me to endure long phone hold times just to manage my essential medications. A pharmacy handles critical healthcare needs. Leaving an online portal and app completely broken for an entire month shows a severe lack of operational management and disregard for patient convenience. CenterWell needs to fix their IT infrastructure immediately. Until their digital services are fully restored, I highly recommend looking elsewhere for your prescription needs.

Have to talked to several people. All of whom try to be helpful and are easy to communicate with. However, twice I have been told my prescription should arrive in 3 days - the first time was 3 days ago. I ordered this prescription 2 and a half weeks ago knowing it takes 9-10 days to get a regular prescription filled. Got a call on May 11 saying they needed approval to charge the copay to my credit card. And they did. I called again on May 16. AND THEY CHARGED MY CREDIT CARD AGAIN. I chose Humana/Centerwell because I would be saving $1000 on my medications. The app says “We’re preparing your order now. We’ll let you know when it ships.” It’s said the same thing for over 2 weeks. They’re just awful.

In February, 2026, Ordered a medication that needs refrigeration. Shipment is in a box with an ice pack. Shipment apparently lost by FedEx. So as to remain on doctor's prescribed schedule for the meds to work properly, CenterWell Specialty had been advised after approaching a week late, and knowing that the ice pack would have melted which may have tainted the required cold medication, to cancel the order and refund. They agreed to cancel the order, but refused a refund! $349 charged to my credit card. Dispute filed with Credit Card company, and CenterWell never disputed the chargeback in allotted time. Case closed, you'd think (as I began to go to Costco for my meds since)... nope, Yesterday I received a bill for $349, and a call today to their non-well English speaking phone person said she'd email Collections Department and get back with me, in lieu of an anticipated wait time of almost 2 hours. Never heard back.... Ugly situation it has become.