CenterwellpharmacyReviews of centerwellpharmacy.com

I am a retired physician with insight into exceptional pharmacies and horrible pharmacies. Center Well Pharmacy represents what is wrong with our health system. I literally have spent over 25 hours on the phone with them over a year and a third. They must hire support people including pharmacists who can not get a job anywhere else. Very frustrating and a danger to one's health. Will be switching next opportunity if I am still alive.

Well, CenterWell Pharmacy number prevents access to a pharmacist —you will speak to an employee who is under the title of advocate. The customer service is the worst I have experienced. When you place a call to Center Well pharmacy - the whole process is lengthy, as they require lots of information before you even speak to an advocate. When you give the information they want, you are giving it to a AI. The AI has difficulty processing/ understanding letters and numbers. The pharmacy itself is slow. After placing an order you will see that your medication is being processed. You may see this “being processed” notification for two weeks. Personally, when I called to inquire about the “being processed” action, the advocate who answered my call, told me to be patient the medication is being processed and that’s exactly what it means. The advocate would not allow me to have any access to the pharmacist. I could only speak to a pharmacist if I wanted to discuss the action of the medications process in the body. I have terminated my relationship with CenterWell Pharmacy.

After approx 18 mo with CenterWell, I've finally transferred all of my meds to Walgreens. CenterWell "advocates" don't seem to know how to listen intelligently to the customer's problem and think critically to solve it. They only want to read from the script and get you off the phone as quickly as possible. If my problem was easily fixable, I would've used the Chat option on the website.

absolute nightmare. stole $300 from me and refused to refund it or even acknowledge that they had charged my card. i have filed fraud complaints with my bank and reported them to the bbb. do not ever do business with centerwell. please save yourself the headache.

Worst pharmacy to work with. Not only did they delay my prescriptions, but they also failed to cancel my order when I went with a different pharmacy. They kept reassuring me that things would arrive on time and never did. Even after I requested to have my card removed from their account it was still visible. I requested to speak to a supervisor who also never called me. Very bad experience. Would not recommend.

If I could give negative stars I would. They are absolutely horrible and the worst customer service I have ever dealt with.

Terrible service. They tell me I owe them money, but won't connect me with the "collections" people to clear it up. I do NOT owe them anything. They get $149.00 from me every month. What a scam.

I was a patient at Center Well Primary Care and my APRN without my consent ordered several prescriptions for me from them. I didn't want any of them. I tried to return them to the pharmacy but would not take them back. The pharmacist said I didn't have to pay anything so they are not taking them back. But that is not true and I am sure knows it. I was on hold for a very long time on this call.