CenterwellpharmacyReviews of centerwellpharmacy.com

I am so frustrated with this pharmacy. I have a terminal illness and on a very expensive drug. They now require a signature for delivery. I told the agent this could be problematic for me as Im not always well enough to answer the door. I was told by this pharmacy agent that I could sign online (indirect signature) which is completely false. They, themselves, have placed a direct signature request for the carrier. Sure enough, an attempt on delivery was made and I wasn't able to answer the door. I live alone and have no one to help me with this. I spoke to Centerwell and asked for them to allow an indirect signature but they refused. I have a neighbor who comes home from work late in the afternoon and can retrieve my delivery for me. This cycle repeats itself 2 more times on delivery before being sent to a FedEx location for pick up which is an option that doesnt work for me. Im at the mercy of my health as to whether I have the strength, energy and capability to answer the door that day. On my bad days, my O2 sat levels drop into the 60's with exertion even while on oxygen. When open enrollment becomes available in the Fall, I plan on switching pharmacys and be done with this nightmare.

After Humana repeatedly pressuring me to use their online pharmacy Centerwell (CW), I found it to be absolutely horrible on several counts that I will share. I was told, and I see on other reviews, that one's co-pays will be lower using CW. This is simply false! I pay the same at CVS and formerly Rite Aid, and just yesterday paid LESS than CW for a one month supply rather than the equivalent three-month REQUIRED supply from CW for the same drug ($43 versus $157). Convenience: again a big tick in the con box. They will send you refills without asking, including medications that were for a temporary period. Also they take forever (several days to a week) to fill new prescriptions after my doctor contacts them. I instead have my doctor call CVS and the meds are ready the same day and often before I even get home from the doctor! Other "brick and mortar" stores are likely the same, though my experience is with CVS and Rite Aid. Security: In addition to packages left on the doorstep, when I tried to log on yesterday to cancel my service, I received a CW prompt that my password was compromised in a recent breach. That password (as all of mine) was unique to CW, meaning that the breach was CW! This was the first I heard about a breach. I never received a call (and I receive too many from them), not a text (I receive lots of those too), not an email (I get a fair share from CW) and not even a snail mail notification! Customer Service: if you could give negative stars, they would earn them! I have called customer service many times, always put on a long hold and then usually get someone who has a hearing problem and can't get away from the CW script. When I go to CVS, I get real people and can talk to the actual pharmacist with any of my questions, even if I have to wait a few minutes for a pharmacist while they kindly help another customer. When I call CVS I can usually get a real person within a minute, and if not I can leave a message and get called back within minutes. Good luck not memorizing the hold music and text during your long CW holds, assuming you even get a person while on hold; I've been disconnected from long holds several times! Home delivery. They leave your meds, including regulated ones(!), on the doorstep without a knock or ring of the doorbell. Great security there CW. I've even had my meds delivered to the wrong address. And the delivery process usually takes several days. This is not convenient when you need a new med right after seeing a doctor. And the marketing calls! Good grief the ongoing calls! If you should, God Forbid, fill a prescription anywhere but CW, they will text, and call you REPEATEDLY with a canned message that you should use them. They only could have attained this information from my Humana insurance. Can anyone spell out HIPPA? Yesterday it took me over an hour and several people to have my name, phone and text (same number but different CW databases and processes in case you ever need to do this too), and email removed from their system. So I was taught to see both sides. Good parenting! However, I have nothing good to share about CW. I gave it some thought as I didn't want to seem so one-sided, but there are just no good qualities versus using a local pharmacy.

Every time I call, I cannot understand your phone employees. You have terrible reviews on the internet. Hire staff that understands and speaks the English language! Your company charges high prices, work on getting better staff.

Not Ready for Prime Time: 1 hour and 59 minutes on the phone for a prescription —unacceptable The concept of Centerwell Pharmacy is great in theory, but the execution is consistently frustrating. Today, I was forced to call because their online portal could not handle my prescription request. This began a nearly two-hour ordeal. I called the number provided by Centerwell’s automated message, only for the representative to immediately try to transfer me to another department. I explained that I was calling the number they provided, so we began a grueling, redundant process. The representative was polite, but the system she is forced to work with is primitive and inefficient. I was asked to recite my doctor’s name, address, and phone number—information that should have been instantly available since the doctor sent the prescription. Furthermore, at the initial part of the call I was asked to verify my insurance details, yet the representative was clearly able to access my account regardless. The initial verification process was pointless. After over an hour and seventeen minutes, the representative finally realized the prescription was being shipped to my home address, despite the fact that I cannot self-administer the required injection. I had provided the correct physician’s office address nearly 20 minutes prior, but that information apparently gets shifted to another UI page that is inconvient for the representative. What followed was a cascade of transfers: I was told I had to be transferred to a clinician (at the 1-hour 17-minute mark). 11 minutes of waiting for a clinician. 19 minutes of waiting to be transferred to the medication provider. By the time I reached the medication provider, they had no idea why I was even speaking to them. In total, this single interaction took 1 hour and 59 minutes. No other pharmacy requires this level of struggle or robs customers of so much time. Centerwell needs to overhaul its internal computer systems and streamline its communication processes. Having to repeat basic data to multiple departments and enduring nearly two hours on the phone for a simple address correction is an unacceptable standard of service.

They tried to give me a generic eye medication which I was willing to pay for brand name per my Eye doctor’s request. This slowed the process up because they wanted another prescription. Had that provided to them on June 1, 2026 with supposedly a processing time of 3 -5 days. I was emailed that I would get it on June 16th. I would be out of my current bottle by then. Called daily the week of June 6th and they said it would be prioritize with no additional charge and I would receive it on the 11th. It is now June 13 and Fed Ex was not given overnight delivery instructions and I would get it on the 15th. Very poor communication and followthrough! So many calls to CenterWell to get this RX correct and sent on time and it did not happen.

Where do I begin? It started about six months ago or more where they were so concerned about refills and bugging you also to change any you did not have them filling at another pharmacy. Then they went to wanting everyone to be on auto refills. Recently, I had a couple that I had not had under auto refills that were put on them. Prior to this I had contacted them and specifically said make sure I’m not at any auto refills because of my refrigerator items. They assured me that I was not. About a week ago they sent a refrigerated. that were put on them. Prior to this I had contacted them and specifically said make sure I’m not at any auto refills because of my refrigerator items. They assured me that I was not. About a week ago they sent a refrigerated auto refill and an another prescription. . They said that because my refrigerated item was a new prescription of the old already existing one that activated it to fill anyway, I explained that I did see it on auto refill prior to talking to them. They also acknowledge there was one other one that was on auto refill that I had not put on the first customer service person argued with me then I was connected to a pharmacy assistant who couldn’t help then I was connected to a pharmacist who couldn’t help all were saying that it wasn’t their fault. Somethings happened with this place because it never used to be like this, I think there’s a push for more refills and more money. I would say go ahead and stay with a pharmacy that’s local that you trust, that’s what I’m going to do now.

Centerwell has a habit of shipping my refrigerated medicine out on Thursday night and twice now, I haven't gotten it until Monday! I am not impressed and won't order from them again! Somebody needs to get their head out of their 🐎!

The worst. Do not use