CenterwellpharmacyReviews of centerwellpharmacy.com

Since I went to Centerwell Pharmacy at the start of the year, it's been a total circus. First I was told that one of my meds was $1,000 for a 30 day supply. Prescrip is 1 tab twice daily. They showed that each of the 2 tabs were different formulations. One was zero copay and one was $1,000.00. When I suggested it must be a paperwork mixup, they argued that no it couldn't be a mixup. Bearing in mind, no one has English as their first language. It took many phone calls, each time having to go 6 rounds with a ROBOT in order to reach a human being. Today (JULY 30), I finally got it straightened out and find that ALL of my prescriptions are a zero copay. Twice this year, they sent me a bill for $9.00 for one of my other meds, which I paid. I never had a copay for any of my meds, until I wound up with Centerwell -- I was completely ready to change everything rather than having to work with this company. Just today, I spoke with 3 robots and 4 agents. I FINALLY got to someone who made things right, but why did it take that much time and effort for something so simple.

I am a healthcare professional and working with Centerwell as a patient was impossible. Every call ended in promises that were never fulfilled. No one seemed to be able to answer why. I wasted multiple hours and finally pulled the plug and went to my local pharmacy.

Absolute ZERO. Waited a week for a prescription transfer - never happened. One rep said she would monitor my account and keep me updated. Never did. Spent 1/2 hr on the phone then the rep said she would do something for me, told me to wait then DISCONNECTED me. She had my number but Never called back. She was more interested in a good review than helping me.

If I could give them 0 stars I would. The worst experience ever with my Rx delivery of my daily meds. I ordered my clonazepam through the app and opted for 2 to 3 day delivery because I was low. They shipped it via FedEx on 7/6 it moved to the Fedex facility in TN on 7/7 and never moved out. So now I'm completely out of my medication. So I called them back because I've been out of my medication for two days. So they had me call my doctor to call in a 10 day supply and they would ship out another refill. It was shipped via USPS 2 to 5 day delivery. Well the second delivery also didn't arrive and my 10 day supply ran out. Because it is a controlled substance my options are limited. I called Centerwell pharmacy and was on the phone for over an hour. After talking to two different reps I was transferred to a pharmacist. I explained that I need to be able to pickup my Rx at my local pharmacy today. It's Friday and I won't be able to reach anyone over the weekend. She said she would call my pharmacy to send an override and if the pharmacy had any questions they can call back at a different 800 number she provided. So sounds like it will be ok. But the pharmacist never called my pharmacy and I had to call Centerwell back again. I was in the phone for another hour and this time the pharmacy rep said I don't need an override and to just go to the pharmacy and ask them to fill my RX??? I told her you can't just go to the pharmacy and submit your Rx order without a script. She kept saying I won't need an override??? Of course everyone knows you just can't go to yr pharmacy and ask them to provide a RX without script. So I called my doctor. She was only able to call me in 2 tablets due to the constraints on the controlled substance. Now I'm waiting and praying my RX will be delivered by Monday. I was lied to twice from Centerwell today. I don't know why the pharmacist would tell me she would call my local pharmacy and not do it. I don't know why I was told from my second call that all I have to do is go to the pharmacy and place my order? These folks will tell you anything to get you off the phone. Don't don't ever have your RXs filled by Centerwell pharmacy.

So sick of this company. You place an order with them, you record the order number, and three days later the order has disappeared from their website. Now I have to call. "Pharmacy Advocate" tells me "Oh, we're out of stock". No phone call, nothing on the site - just cxld the order. Then tells me they sent an email - no email sent

We are forced through our insurance to order from CENTRE well online. A lot of the items that you may need are not present for the OTC program. The last ordered every we received came in looking damaged, but we have nothing that we can do about it.

I would give them a minus 10 if allowed. THEY ARE BY FAR THE WORST MAIL AWAY PHARMACY I ever dealt with. They can not get a refill order right EVER. Every time I order refills online it takes a minimum of 3 phone calls for them to get it right. AWFUL

The absolute worst. Was transferred 8 times to get a script filled and a password reset. No one speaks English and they what you to agree to something you don’t understand. Was told they are having problems with the website guy and can’t seem to get my password reset. Calling my doctor to transfer my meds. I really feel sorry for the elderly who have to use this crap pharmacy. JUST A MONEY HUNGRY PHARMACY that SHOULD BE OUT OF BUSINESS!!!