Cenlar FSBReviews of cenlar.com

My Citi HELOC account was transferred to them. Tried to change a mailing address since May, 2021. it’s been fruitless as of this day. Numerous mail, fax and email requests have fallen into deaf ears. Their customer service reps. are incompetent and arrogant. There’s no place on their website to change personal info. as per their advice. I would rate them a negative star if I could.

If you have any control of where you loan gets sold to ask that it NOT BE Cenlar. First their customer service is substandard and no one seems to know what they are doing. Special fees for HELOC loans are not payable online or on phone, you must write a separate check or money order and mail in. AND when you payoff the loan, they take 60+ days to update your credit report or even close the loan out. I actually believe that toddlers could do a better job. Its really sad that they have you in a position where you are helpless. If I could give a zero rating I would.

If I had known FIRSTRUST was handing this loan off, especially to CENLAR, I would have ran. CENLAR has, in two months: (a) never returned a call (b) held MY funds in suspense without telling me (c) lost payments sent certified mail (d) taken over a week to post a payment (e) given contradictory answers (f) disconnected calls I would not finance a tree house involving them...

This is NO surprise that this company doesn’t have any stars higher than 2! Worst mortgage company ever! With every call it’s a different answer!!! Sick and tired of giving them my money! I can’t change companies fast enough!!!

I have been trying to simply apply for a partial claim since April. I have called in/ been called no less than 20 times. As of August 1st they still have not been able to process it correctly. I am calling the regulatory bureaus because their actions are now bordering on criminal.

This company has been fine when nothing changes - regular payments, online viewing of statements, auto pay - easy. But come selling of the property, and you are entering the ninth circle of customer service hell. Despite registering the change of insurance coverage, they incorrectly made an insurance payment from escrow, left me to chase down the refund, and escrow balance for refund still not right. But the real issue is the customer service - each message to their online system is greeted with a stock reply from a new agent with lack of visibility of prior conversation, and I might as well scream into the void trying to get my money back. My mortgage got transferred to Cenlar management mid term - but if you have a choice, choose elsewhere if you expect human contact.

My mortgage was fine until CENLAR had the nerve to raise our payments because of the crappy escrow increase. There's not much of anything in Northern Collin County for them to raise our mortgage up like that. They have lost my respect, trust and business. I wouldn't refinance with them if they were Plan Z!!

Do not do business with these people !! I got ripped off !! I deferred payments on my VA mortgage under the Cares Act. Cenlar accepted a 3 month deferral. After 3 months they demanded full payment of the deferred payments. They then filed a negative comment on my credit report with the credit reporting agencies - resulting in me loosing 8 points on my credit score. This is not right and flies in the face of the spirit and intent of the Cares Act. If you need a mortgage servicer - my advice is to look for a different company !!