Cenlar FSBReviews of cenlar.com

For more than a week i am trying to get in touch with them to see if they can send me a mortgage note. Over phone, I cant reach them, their customer service is broken. Over chat every day they tell you a story but you don't get the document.

Cenlar administers our HELOC (thanks for selling us out, Citibank). They gave us a payoff amount- this was for over $340,000- in September. It had to be wired, of course, so we went to our bank and paid a ridiculous fee and thought we were done with Cenlar. We noticed that Cenlar still showed an unpaid balance- a little less than $200, and unpaid interest of a little over $200, so we called to dispute this. Cenlar sent us a letter dated 10/10/20 acknowledging this, advising that they'd work to resolve it, and that they will continue to follow up until there was resolution to our request. From that date until today, Cenlar never again contacted us regarding our dispute. We, on the other hand, contacted Cenlar repeatedly to follow up. I called them 12 times, totaling 355 minutes of MY time, trying to resolve a dispute that Cenlar vowed to "work towards resolving." We then realized that a $25 late charge as well as an additional unexplained $50 fee was added to our account (we had just paid the $100 annual fee one month earlier and NO ONE from Cenlar could explain the $50 charge). I was told that both fees would be removed because of the underlying issue. I consistently asked to speak with a supervisor. A couple of times, I was placed on hold and would then be disconnected. A couple of times, I was told that a supervisor would call me back. No supervisor or anyone else from Cenlar ever called us back. Because I didn't want this to affect our credit, I tried making the payments that we were disputing online and by phone, but was not allowed to. We finally paid everything in full by wire transfer as required by Cenlar (at an additional cost through our bank). The icing on the cake- Cenlar reported a late payment to the 3 credit bureaus, resulting in negative credit for us, at a time we are trying to refinance our mortgage. There goes 30 years of hard work building up our credit, paying all of our bills on time. I just filed a complaint with the BBB and I'm researching where I can file additional complaints- Federal Reserve, Federal Trade Commission, the Consumer Financial Protection Bureau, the New York State Department of Financial Services. It's not like we even chose to do business with these crooks, but if you DO have a choice, whatever you do, do NOT use Cenlar.

I wish I could give them negative stars!!! The are the absolute worse mortgage company I have ever had to deal with in my entire life and I have had over 20+ mortgages. I simply needed to change the account my payment was being deducted from and I have been trying to deal with them for over 2 months now with no resolution! In the meantime, my mortgage has not been getting paid (through no fault of mine), I stopped receiving mortgage statements since July 2020, and I cannot get on their website despite spending over 2 hours on the phone with tech support. ABSOLUTE WORST!!!!!!

My mortgage account was sold to this company, and they've been terrible. My mortgage says that I can make partial payments (such as paying for my loan in smaller amounts every 2 weeks, vs a lump sum once a month), but they don't take partial payments - in violation of my mortgage agreement. I suffered a minor hardship due to the pandemic and asked for 2 months of forbearance. Found out later that they never stopped it after 2 months. Asked them to stop it. They didn't. I had to ask a 3rd time before they finally took my account out of forbearance. They told me that my account was current for 2 straight months, saying that there was a mistake on their end, then on the 3rd month told me that no, they were wrong, and now I owe them for an entire extra month. No, we won't even attempt to fix the issue. Oh, and they do their best to hide who they really are by having subdomains for your initial loan company, so you don't realize you're talking to them instead.

Cenlar withdrew $2000 out of my business account and i do not even have an account with them. Good luck trying to get them to reverse this error on their part. I called a week ago and after an hour got a call from a Fraud investigator that someone input an incorrect account digit which unluckily landed on my account. Now they won't talk to me cause i am a 3rd party. Of course I am a third party, cause they drafted out of my account to pay for one of their account holders. What a cluster...these people are useless

Having Cenlar as my mortgage servicer was so painful! It took them 3 months, about 6-8 times of sending them the Budget Draft form via email and help from a customer service rep to get the program started. I started the process by filling out the form in June and it was finally started on 9/4 with the first payment. In October, they sent me a letter that said they did not have my homeowner's insurance information on file. Alarmed because this is done at closing, and I know that the insurance company has their information as the servicer and will send them the declarations page for the policy. While the letter was mailed via USPS, they made 2 (yes 2) payments to the insurance company, yes the insurance company that they said they didn't have their information. Both payments made on 10/13 and 10/14 from my escrow account and both for $1958.99. The next problem is because of the double insurance payments, they say that I am now $300 short on my escrow account and have raised my house payment to cover this. Of course they sent the payment coupon/letter explaining the shortage, and according to the letter I am $398.00 short, not the $300 that I was told. My new payment according to this letter is $10 less than my original payment. But they raised my payment that is drafted out of my account. After several calls and being told by the customer service reps that my payment has been stopped and that my last house payment was on 10/31. They both confirmed that no more payments will be taken out. Ok. So my next payment taken out on 11/13, even though I was told no more payments. In the process they have received final payoff information and confirmed that they have received this information. Now I have to watch and wait a month to get back all of my money!! This has been nothing short of a nightmare!

The company CENLAR is Irresponsible and negligent. While on Forbearance program under the US Federal CARE ACT and as result of pain and sufferings associated with CORONA VIRUS CENLAR negligently and maliciously reported the 3 months I was on forbearance program protected by Federal Government as late and DELINQUENT to CREDIT Bureaus and damaged my superiors outstanding credit at no fault of my own. When reached out to them with great difficulty and explained the situation do not seem to care and so far has not taken any action to correct Devastation they have brought to my life. A horrific company and bad and none responsive management who are difficult to reach a nd who do not seem to care about laws and or customer health. I have incurred thousands in losses and still suffering as thy have damaged my credit for absolutely no cause and still struggling to reach out to them. they have devastated my life.

Until today, I haven't had any problems with this company. Today, I tried to make my monthly payment online, but their new web site does not accept payments. I've been on hold for the past hour. No one can tell me where on the new web site can I make my payment. I've been transferred twice and am waiting for IT to pickup. The hold music is so annoying. Hopefully, someone will pickup soon...