Andrea L.
My experience has been horrible and I suggest you think long and hard before you Purchase from a Company that lies and never mentions China!
I purchased a bracelet that is apparently still stuck somewhere, every day I get another delivery date. I don’t know about others, but if I am buying from a company from Pittsburg I expect it from Pittsburg. I should have learned a lesson. If goods gets stuck in transport, and the delivery date is changed daily, this is not a trusted company. I had a party, but now with the new delivery it MAY come by Christmas. I was in the clothing business for 50 years and I imported goods. I NEVER LIED ABOUT WHERE THEY WERE PRODUCED. I used China and India, often Thailand. It was clearly displayed on their orders, often highlighted. I got an email telling me to order 18cm. and I have a seven inch wrist. Who even has a clue if it will fit, and if this tarnishes or turns color than what ? Another 6 week ALL THE WAY FROM PITTSBURG. This is false advertising and the subject of my next my next video. They have lied by saying the goods are from Pittsburgh….They are on Social Media, but so am I. We influencers stick together!!!!!!!!!!!
Response from CeloristAug 23, 2026
[27/8 - Updated] Hi Andrea, We are so glad to hear that your package arrived safely. We completely understand your initial frustration regarding the unexpected transit delays and international fulfillment logistics. As a small business, we always aim to be transparent about our shipping timelines while ensuring every customer receives their order safely—which is why our team immediately dispatched a brand-new expedited replacement as soon as your original parcel encountered an issue. Now that your bracelet has arrived, we truly hope you love the piece and that it fits comfortably! If you ever need help with sizing, care, or anything else in the future, please don't hesitate to reach out to us directly at [email protected]. We wish you all the best and thank you again for your patience throughout the delivery process! Warm regards, Celorist Support Team [23/8 ] Dear Andrea, First and foremost, I want to sincerely apologize for the frustration, delay, and disappointment you have experienced with your order. I would like to clarify a few details regarding your order to address your concerns directly: 1. Shipping Time & Transparency Our shipping timeframe of 15–20 business days is explicitly noted on our website. While our office operates out of Pittsburgh, our fulfillment centers and warehouse are located internationally. We never intend to mislead anyone about our logistics. 2. Package Replacement You originally placed your order on August 3rd. Unfortunately, your initial package encountered an unexpected transit issue during international shipping. Rather than making you wait indefinitely, our team immediately dispatched a brand-new replacement order with expedited shipping and updated tracking to ensure you receive your item. 3. Current Tracking & Delivery Status Your replacement package has already passed U.S. Customs and is currently moving quickly through the local postal network near your destination in East Hanover, NJ: Aug 21: Customs clearance completed in destination country. Aug 21: In transit, progressing through Post network. Aug 22 (16:38): Arrived at Origin Hub in Carteret, NJ 07008. Since the package is already at the sorting facility in Carteret, NJ—just a short distance from East Hanover—it is on track to be delivered to your doorstep within the next few days. 4. Sizing & Quality An 18cm bracelet is the standard recommended size for a 7-inch wrist to ensure a comfortable fit. Our pieces are crafted to resist tarnishing; however, if you face any quality or sizing issues upon arrival, please contact us immediately, and we will make it right. We completely understand how important your event was and deeply regret that logistics delays disrupted your plans. As a gesture of our sincere apology, we have emailed you a special discount code for $30.00 off your next order. We truly hope you will give the bracelet a chance once it arrives in the next couple of days. If you have any further questions, please reach out directly to us at [email protected], we are here to assist you every step of the way. Warm regards, Celorist Support Team



