Karen P.
Received products today Aug 13; one damaged
Received products today Aug 13, 2026. Lipstick was turned all the way up pushed up to the top cap. I was able to coax it down and push it together with what was left at bottom however the color is very unflattering for me. The Radiance Tint seems nice but medium 03 too dark for me. I haven’t opened the mascara yet because I’m reading reviews saying it’s difficult to remove. I definitely do not want that. I thought the description was it is easy to remove. I emailed the helpline to request a return label to process returns but I’m getting the feeling they are giving me the runaround. I spent $95 and I regret my purchase and just want to return items and receive a refund.
Response from Cellmetics BeautyAug 14, 2026
Hello Karen, We're sorry to hear about the condition of the lipstick and that the Radiance Tint shades weren't the right match for you. We also understand your concern about the mascara and your frustration with the return process. Since you received a damaged item, please contact us at [email protected] with your order details. Our team can review the issue and assist you with the appropriate resolution. We're also sorry that you feel you've been getting the runaround. We want to make sure your request is properly addressed. Best regards, Cellmetics Team