Cell2Get IncReviews of cell2get.com

I can't believe all the fake 5 star reviews. Be warned, this site is a scam and there is already an investigation going on. Read the complaints on the BBB website.

They sent me the wrong phone. It was an older model (3G) of the newer (4G) model I ordered. They never supplied an itemized receipt either online or when I received the phone that showed the breakdown and taxes. I called them about getting an RMA and they agreed to refund the difference in the phone models if I keep the older phone. I was told by "Adam" that he would issue a refund immediately and still didn't get one after a week. They are *very* hard to get to via phone and respond to emails like they don't speak English well or comprehend your questions. Will dispute difference with Credit Card Company and file a complaint with Better Business Bureau.

What a headache dealing with this company! First, I ordered a New Galaxy S10e 256GB from the website. Within hours, they cancelled the order, stating it's out of stock but that SAME EVENING update the website with the phone still "available to buy" but at a higher cost (so clearly they just did not want to honor the price that was originally listed on their website). Even so, I decided to order a New Galaxy S10e 128GB instead since that was what I initially wanted and was assuming they had in stock. A few days after ordering, I received a USED Galaxy S10e in an open box, a different color from what I ordered, with a very noticeable scratch on the screen. I immediately called to return the phone, only to be told that I had to find the return link on the website and submit a request to do so. After some searching on the website, I submitted the request to exchange the phone that they incorrectly sent for what I actually ordered. The next day, my exchange request was granted and I was told to just send the phone to an address in Brooklyn. No return shipping label was provided, even though it was the company who sent me the wrong phone. After requesting a return shipping label, I was told "oh no, you have to call customer service to get the label". Given their limited customer service hours this was hard to do. After many attempts to call over the course of a week and two left voicemails, I received a call back from a CA number. I was promptly sent a shipping label but told that if I did not mail it within the next few hours, the label would expire. Shortly after rushing to get the package to USPS, my order was changed to refunded, even though I was hoping to just exchange for the actual product ordered. Even so, I still have yet to actually receive the refund and may have to dispute the charge on my credit card soon. AVOID THIS COMPANY! Very unprofessional, sketchy, roundabout business methods that leave you feeling really unsatisfied and uncomfortable.

I ordered a Sprint Phone and got something that can hardly be recharged and doesn't work on the Sprint network where I have my plan, I'm trying to email and call but not getting any response I would say stay away from this company

They sent me a phone I ordered that wasn't able to charge.

I ordered a phone Black Friday 2019. It shipped 10 days later. The USPS lost it. Cell2get rep told me to open a claim and I did with usps. The Postal Service told me the phone was only insured for $100. The Cell2get manager Steve told me i should have never been told to open a claim. A C2G guy named melvin then emailed me saying they use a third party insurance that takes 45 days to get the rest of my claim solved. After that 45 days was up I called them and since then (FEB) I've been getting the run around and haven't seen the remaining balance owed and it's been 5 months and past the date I can dispute with my card coincidentally . I gambled on them to save $80 it cost me so much more time and actual money. Please save yourself the headache.

Pathetic. I ordered a Verizon hot spot on Dec 28. It is now Jan. 19 and all I've received is the order #. I've called cell2get multiple times with no answer and no return call. I've emailed them as well. No information and no contact. Do not buy anything from them!

I ordered a phone in early December, and went days without any shipping confirmation at which point I sent an email. The next day the guy (this is a one-man-show) emailed and said that it would ship that day and be there by Dec. 9th. I asked for tracking and he told me to call a number and ask for the tracking...very odd. Once I got the tracking, I tracked it each day and was happy to find it was going to be delivered Dec. 8th - one day early. The 8th came and went, and my tracking showed it delivered to a city / state over 2,000 miles away. I threatened a charge back, and then the guy called me all frantic saying that he would overnight one the next day, and I told him he had til 12pm the next day to supply me with the new tracking. 12pm came and went, and so I called him. I asked what was up with the tracking, and he acted like we had not even spoken before. Finally his memory from less than 24 hours prior came back to him, and he said he would possibly get one out that day, and that it would arrive by Christmas. This was Dec 9th, and he was guaranteeing the phone that he said he would overnight by Christmas. I then reminded him about the overnight shipping promise that he made just 18 hours prior, and he said that he would not do that. I then asked for my money back, and while I got it back, it took approx 5-7 business days. I think that the guy never had my phone, and just used another customer's tracking # to buy some time. So all in all this guy is a fraud and should not be trusted. Horrible customer service, and should not be in business.