Cell2Get IncReviews of cell2get.com

I have received a full refund from cell2get concerning my complaints on a previous review. they responded in a timely manner via a phone call. joyce norwood

Good price on the phone. No shipping information provided. Phone came within a week though. No where on the site did it say used or refurbished. However, the phone is definitely used. It is in great shape so I am fine with it. It just could have pointed that out on the web page. Also... PROVIDE SHIPPING INFO!!

I purchased a new phone, but they shipped me used phone. Received a full refund, since they did not have a new phone available.

This star rating is based on the over all experince. I first must address my conscience and make my apologizes to the gentleman Mr. Melvin Furman. He and I argued over the issue of timely delivery of the purchased item Mr Furman declared on his honor that the package would be delivered on the date he said it would. I did not believe him. I now declare that he is an honorable man of his word. It is a rare day when someone will use the phrase, "I guarantee " Mr. Furnam did so and I must admit , that when said this to me, I sensed an air of truth and conviction. I am currently waiting for the package to arrive soon. I decided not to wait for the package to publicly apologize to this gentlemen for my lack of trust and my undeserving aggressiveness toward him. To be honest, since he and I have become familiar with eachother. I have gaained some respect toward his rough edge way of customer service. He has what is known as huspah! Now the matter regarding the phone is yet to be resolved however I am sure the outcome will result in a amiable end to this saga. I send you my humble respect Mr. Melvin Furman. Eduardo

Update: After leaving several negative online reviews with a few different websites including the BBB, I was able to tell the incompetent representative to transfer my call to the owner or manager, etc. The basic lesson is..... Talk to Melvin!! No one else seems to be worth the time Melvin was the one who finally made sense, who didn't interrupt me when I talked and so finally got me the unlock code I was needing WITHOUT a credit card statement. For his effort alone I gave an increase. The score is not higher because I spent half the day either trying to get a hold of someone or trying to figure out how to unlock the phone. The transaction with the company was easy and painless. Trying to talk to someone because the phone I purchased was not actually unlocked has been a nightmare. I am still in the middle of it. Here is there way of doing it. You need to have the order number to refer to for them to look up the unlock code for the phone. If you do not have an order number then they want to see a credit card statement for the date of purchase. I have called a number of times today.... reaching 10 very soon..... and have only talked to someone one time. He definitely did not want to have to answer the phone and seemed up set that I even called. P.S. the phone did not come in the manufacturers box and the one time I talked to the representative, he said that the unlock code was written on a piece of paper inside the box. Thinking back to over 1 year ago, there was no paper inside the box and I don't even remember there being a purchase order in the box. If there was ever a purchase order, I would know because I keep ALL my filings for such things. Now I am trying to call these people back to get an email address to email the card statement to get the code and no one is answering. Oh, and their time to call is more like a 4 hour window than anything else. I am beyond angry at this.

I was between two and three stars. I went with three only because this is a discount company, and I suppose expecting service at a retail level is not realistic. The phone was slow to ship, and I was not given a tracking number until I asked for it. No updates or explanations on shipping as is common with many retailers. I was also told that the phone would have a 1 year warranty, though the manufacturer cites a 2 year warranty. I asked for, but did not get an explanation from cell2get regarding this discrepancy. On the plus side, I used a coupon which dropped the already low price.

That need to let you know really what kind of shape the phones are in like , new but used or heavily used or beat up a bit lol.

Pros: Online transaction was smooth, and this vendor runs the on the low end of expense for older model smart phones. Cons: Bank account still hasn't been charged a week after I placed my order, and I haven't received tracking. Would be a better experience if they would at least inform me of when my order will be processed. Would like to know expected ship date, carrier, and ship method.