CelerypetsReviews of celerypets.com

Ordered item over one month ago ! Never received! No response from service@celerypets either!

I ordered a motorised cat ball which cost about £16. The product never arrived. After contacting them i was told to contact Yodel myself and given another tracking number. Yodel confirmed that the parcel was lost and i have sent their response to Celery pets. Despite sending 3/4 emails i still havent had a response. It seems that when theres a problem their solution is to ignore you. They are quick to take your money but won't give it back. An absolutely awful company. I just wished i had read the reviews first, but you live and learn.

I ordered an electronic cat toy from this company as a result of an ad on Facebook. They are based in China as so many companies advertising on that site are. It took over a week to arrive and was not properly packaged - just in its cardboard box inside a plastic bag. The box was fairly battered but the toy ball seemed undamaged and after a good charged, whizzed around the kitchen floor at considerable speed to the delight of my cats. However, battery capacity was poor - it needed charging once or twice per day. After a few days it stopped working altogether. When I told the company they simply ignored me.

Do NOT order from this company …. China NO….. USA- only . Poor quality . No customer service….

Ordered & paid 2 items (Facebook) before finding source is China. Received 2 incorrect items. Numerous emails to their given address ('24/7 service'), no reply. Numerous queries and negative comments on their Facebook page but response, if any, is only the link to their website. Trying to get my £26 back. Sorry, nothing positive to say.

I wanted to give zero stars. They charged my account in October and I still haven't received the product. How dare you. I am disputing the charge with my bank and pressing charges against this dishonest company. Do not order and STAY AWAY

I hope people realize how dangerous this company y is. The products a re terrible . Either cheap or dangerous this company is awful

I ordered my interactive cat ball toy, and have received no confirmation that the order was received. Now I'm learning that this is a regular thing. Guess what? No more Chinese companies. Keep your theiving practices in China, please.