CelerypetsReviews of celerypets.com

Ordered a kitty bed in August. The tracking said it went from Hong Kong and flowed around China for 2 weeks or so. Than went to Houston Tx for the rest of the supposed tracking. Then when I texted to ask, they said it would be here in around 10 days. It was dated sept 14th. Then they changed the tracking info to say it was delivered sept 12th.which was 2 days before they said it would be 10 days. Also I have USPS notifications to tell me what I get. And there was never any packages delivered. Stay away!! They'll take your money and won't get you the product!

We ordered two of the automatic rolling cat toys, they both stopped working after about three weeks. Since then, we received multiple emails from salary pets Syn please be patient and we'll get back to you with the tracking number right away and things like that. This is going on for over a month. Seems like just another shady operation.

I would put zero star. Total scam ! False representation. They was advertising a flying bird that is just in fact a static toy. I complained to the company. They offered me 25% of refund that I declined. Then they offered me 75% of refund but they never actually set it and now they just stop to answering to my emais. TOTAL SCAMMERS AND LIARS.

I’d give them 0 if I could ! I ordered a ball in May and have emailed them 7 times and I get generic premade responses. I’m very upset. Awful that they should be allowed to have a business!

I ordered a toy in June. I still haven't received it. I emailed them and they said it was on it's way. I still received nothing. This happened two or three times. They then offered me a refund. I still haven't received it. Awful company. Avoid at all costs.

Ordered one of the cat balls, it eventually arrived, used a few times then after recharge did not work. In fairness to the company they sent me another one as replacement. Worked at first then again after recharge it will not work. Such a waste of money.

I would give ZERO if this was an option - I ordered a splashland cooling mat which apparently is designed to keep cats cool in the summer - the material is similar to a kids paddles pool but extremely thin - they advertise it as being robust claw proof - however in reality a babies finger nail could puncture it. Not only is this item not fit for purpose, it comes with a tiny pump to blow up the outer edges, that is not fit for purpose. I strongly would not recommend this company to my worst enemy. I contacted customer service regarding, not being happy with this product, which leaked, when I attempted to fill it with water and they asked for details of the purchase, from the thin grey plastic packaging, which I had placed in the rubbish after opening and actually trying this useless product, which I paid about £20 with postag cost and hasten to add whilst on the postage subject, it took several weeks to arrive as another complaint - purchase from this company if you do not mind receiving useless products and shoddy customer service, when you realise what I did

Ok after my last review. I emailed this company and gave them a date i would like my full refund for the flappy bird and well and behold i got a email to say i can keep the stupid product and a full refund so i thought heyho great, the last date was 19th sept but nothing so again i emailed them asking where my refund was and i got " please send you address and we will replace the product". No i have recieved you email stating a full refund, heres the proof and sent their email stating a full refund but hey guess what, yep again being ignored. Help to put this company out of business and stop ordering from them. Wish i could do this review with 0 stars