Rosemary D.
Still waiting for Table & chairs
Ordered 1st week April with notified delivery 4 weeks. Delay 4 times without compensation or apology. I cannot say how good or bad product is..b/c I DO NOT HAVE IT YET! (will perhaps be 16 weeks if they show up on NEW promised by date!)They Offered to cancel order & STILL listed as 4-5 weeks on their website to unsuspecting buyers. I may get just in time to store for winter! THEY ARE ONLY A 3rd party site-they have NO CONTROL over production..they just re sell- not indicated on website.
Response from Adams All NaturalJun 18, 2021
Hi Rosemary, I am so sorry for your experience. You are correct. We are furniture specialists like a local furniture store but we just happen to sell online rather than in a store. If you call us we are very knowledgeable and train our staff extensively. But we do not make the products that we sell.....like in a furniture store. We do, however, work very closely with the factory that makes our log furniture. The log furniture that you order is a top of the line product that you will not be disappointed with! I do show that you've received your backless benches. Do you not have those? They shipped the day after you placed your order. I do see that we still owe you a dining set and will certainly get that to you as absolutely soon as we can. This summer is NOT normal. Normally, all of our furniture is able to ship in 2 weeks or less. But we and our factories have been thrown more curve balls than we've ever seen. Unfortunately, we are not able to offer discounts as a result of delays. In actuality our costs have gone up. Because you locked in your pricing, we will be honoring that price no matter what our costs are. Please reach out at any time. We are here to help in any way that we can. Holly