Adams All NaturalReviews of cedarwoodfurniture.com

Response from Adams All NaturalMay 5, 2026

Hi There. This is the first we are hearing of this. Are you saying that something is broken and your swing is not functional? If so, we need to know about this as if a product arrives broken we always take care of the issues. Thank you for reaching out. We want you to be happy with your purchase. To clarify, is the swing set physically broken or non-functional? If a product arrives damaged, we certainly want to resolve that for you immediately. If you are referring to "checking" (horizontal cracks) in the logs, please be assured that this is a natural characteristic of log furniture. It occurs as the wood seasons and does not impact the structural integrity of the swing. We include a video and diagram on our product page to help explain this process. However, if there is a different issue, please call us directly at 877-595-8537. We would like to look into this further and take care of you. Additional Comments: To follow up on our previous conversation: we were glad to receive your photos and have you connect with our team. Please note that our resolution process is part of our standard commitment to service, independent of any reviews posted. We take pride in our track record, as reflected in our customer history. Regarding your initial outreach, we weren't able to locate a record of the call in our system, but we are happy we’ve been able to move forward together now.

Response from Adams All NaturalOct 13, 2022

Hi Karen. We are going to reach out to you direct. It will be easier to communicate about how we can help. Holly

Response from Adams All NaturalMay 13, 2022

Hi Bill, Thank you for reaching out. Since you received this review request, I'm thinking that we have the correct email address for you. Sometimes the email servers will place our messages in your spam folds. It's very random. Look there for it. In regards to your order, it has shipped! I'm going to reach out to you direct with that tracking information in case you didn't receive it. Take care, Holly

Response from Adams All NaturalSep 29, 2021

Yes. ALL of our dimensions are exterior dimension unless indicated otherwise. That is the industry standard way to notate furniture items. Mary

Response from Adams All NaturalJun 30, 2021

Hi John, Thank you for the review. It's too bad that we aren't able to have your review show up on the product that you are reviewing....but I would like to address your question about Knots. Normally, these kits are sent with clear cedar. But starting in April of this year, 2021, clear cedar is no where to be had. The shop that makes these was forced to start using cedar that contains some knots. The wood is defined as STK - Select Tight Knots that should not interfere with the structural integrity of the pieces. We do notate in the description that the wood will contain knots. Maybe you didn't see that. Not only are cedar prices more than triple what they were last fall but wood is just not available in the size/length/quality that in past years has been plentiful. We do hope you enjoy your adirondack chairs! We have a lot of customers to purchase the same kit that you received and customers love them. Holly

Response from Adams All NaturalMar 18, 2021

Hi Rita, Thank you very much for your comments in regards to your cedar bench kit. Hopefully this information will be helpful to others who are ordering furniture kits. If there is anything else we could do to make the assembly needs of the complete kits more clear we would welcome the feedback. And you are correct, cedar is all over the board in regards to color variation. Even within one tree the color will vary from very light to very dark. We do hope you enjoy your bench once you have it assembled! Holly

Response from Adams All NaturalFeb 16, 2021

Hi John, Thank you so much for your thorough response! We have not heard that before in regards to the assembly instructions with this item. But we are very happy to know it and will pass along your comments to the factory. Clearly written assembly instructions are super important. Holly