Christian Brothers AutomotiveReviews of cbac.com

I’ve taken my car to Christian Brothers Automotive several times, but eventually I decided enough was enough. To be fair, they do quality repair work, diagnose problems accurately, and their customer service is excellent. I give them full credit for that. However, in my experience, their prices are extremely high. Once everything is added up, you can often find another mechanic or repair shop that offers the same quality work for a much more reasonable price. Their labor rate is around $189 per service, so if you need brake pads and a battery replaced, you could easily end up paying $300+ in labor alone, plus the cost of parts. Recently, I was charged nearly $1,000 just to replace the brake pads on my SUV. Meanwhile, a friend of mine recently had both brake pads and rotors replaced elsewhere for a little over $200. My advice is to protect your hard-earned money and compare prices before committing to repairs. There are many honest mechanics and repair shops that provide great service and quality work at fair prices. In my opinion, Christian Brothers presents itself very well, but their pricing can feel excessive and disappointing.

Willis, TX location. Beautiful new building on the outside...rotten to the core inside. Warm, friendly greeting when you arrive, but listen to the people speak when they think you're not listening, and what you hear is nothing but pride, prejudice and narcissism run wild. The worst is the owner! He wants to come glad-hand everyone, then go discuss someone who left a bad review in the most heinous manner. Out of curiosity, I went to look for this review, and was even more disturbed by his response. No shame, full public display, proud. Then, I see a bunch of FB posts, supposedly showcasing regular employees. Yep, he inserts himself into every one! When they come tell me what my car "needs" during my oil change, I politely decline. The owner then comes out to try and close me himself. I won't give you another dime of my money. If this is how you brand yourself, you may want to really put a Christian at the helm. Should have called it Narcissism Automotive. Narcissism: Characterized by grandiosity, entitlement, an inflated ego, and a constant craving for admiration.

This is for APEX, NC location. The waiting room is a pleasant experience and they are nice. However, while I was in the waiting room, I overheard 2 issues that the mechanics caused to customer vehicles.. 3 and 4 if we are inclucding the issues caused with my car. 1. There was a lady who came in with her daughters car that just had full brakes put on a few months ago and failed inspection. The car was parked at home while the daughter was in college and not used. 2. The mechanic left a magnetic tool or something near something in the car and that did something bad to the car. 3. While waiting and only asking for oil change, I was called to the counter and shown an oil plug and told that it did not belong on the car and they would add a larger one. I said is it stripped and they said yes, so we added this longer one, for free? I have only had 1 person do my oil changes up north for years and he is extremely careful with any tork use, and he said, it was absolutely fine each time. The only other mechanics that touched my car was Christian Brothers, the last time and this one, so I have to say this was them, only a few months later and it began to leak oil from that plug. They also overfilled it. 4. I was showed a pad that was fine and then drove up north and by the time I got up there it was grinding and scaping and the mechanic told me that, the boot cover was torn. He even helped me to contact them but they did not respond, other than to deny even taking the car apart to do their 50 point or whatever inspection. they did take the tires off, and somehow ripped the boot cover on the brakes. AND for these reasons, I say they do not know what they are doing. I suggest looking elsewhere for a mechanic or even an oil change that turns into them taking your car apart for hours on end to try to find something wrong and/or creating problems. RUN the other the other way! I also saw they have had complaints on different forums including BBB.

Brough my car to the Whitestown, IN location with a rough idle. They diagnosed it as a dirty throttle body. They cleaned it, did a relearn, then said it was fixed. When I picked up the car, the idle was significantly worse. Now instead of just a rough idle, the car completely stalls when in park. I brought it back a second time, and they couldn’t figure out the issue after having it for almost a week. I kept asking about a vacuum leak, and if they smoke tested it. They wouldn’t give me a straight answer, always dodging the question, saying they’d get back to me (they never did). I ended up picking up the car again for the second time having nothing been fixed. A few days later I investigated under the hood and discovered that they put the air box back on crooked which cracked one of the alignment fins causing dirty air to get into the intake from the cracked fin being smashed into the air filter. It’s such a scam - I paid $550+ for them to make my car run worse and damage my airbox and air filter. The bad reviews are unfortunately true, and I should have read through them before spending $550+ on absolutely nothing. These guys are a rip off

A name like Christian Brothers suggests to customers that they have found an honest repair shop. Unfortunately, that was not my experience. I have an Endurance extended warranty, and at other repair facilities I have paid the $100 deductible and left with a properly functioning vehicle. In this case, I brought my car in for a window regulator (the part that raises and lowers the window; approximately $59 shop cost) and a radio that was not working (approximately $225 shop cost for a replacement). I later received a call stating that the vehicle was ready, but I was quoted $1,400. When I contacted Endurance, I was told they had authorized $99 for the regulator and $226 for the radio, plus labor based on the national repair manual (the standard time a qualified mechanic should need to replace and test the items). However, Christian Brothers charged me $256 for the regulator alone, despite the part reportedly costing the shop about $59 (or less). Additionally, I did not receive what I believe I was charged for regarding the radio. Endurance authorized $667.98 for the repairs, which I consider a fair and honest price for the work. The shop also charged me two separate full diagnostic fees—one for the regulator and another for the radio—despite both issues being readily apparent. I do not believe a complete diagnostic was performed in either instance. I was not given a choice or an opportunity to authorize the work and pricing in advance. I informed them I would not pay the $1,400 bill and that I would pick up the vehicle to take it to an honest shop. Ultimately, I was required to pay $420 for two diagnostic charges to retrieve my car. I am a 100% disabled veteran with a service connection, and I do not drive often. My options were $420 or $1,400. When my wife went to pick up the vehicle, she waited approximately one hour while the shop removed the newly installed parts and reinstalled the damaged parts. This suggests the actual repair time was less than an hour. I am 70 years old, and shops that operate this way are often described as dishonest. I encourage others—especially veterans—to avoid this business. I am connected with many veteran groups, and I will be warning fellow veterans not to use Christian Brothers Automotive.

My elderly mother-in-law took her Scion to this outfit (Denver location) with one dead cylinder. I am an automotive professional with 30 years of experience but I live 1,000 miles away so I couldn't take care of the problem myself. These bros - without doing ANY diagnostics - suggested spark plug replacement and, since it's been awhile, we agreed on the condition that they install OEM - NTG/NGK plugs rather than some crap. They charged $172 for the job that takes maybe - MAYBE - 15 minutes with two smoke breaks. With new spark plugs, the problem still existed but they presented a list of "issues" in the amount of $3,500 comparable with the value of the car. On top of $172. When I called them with questions, their explanation was "because of age/mileage". None - NONE - of the items they wanted to replaced had any defects. The car was taken to another shop that ACTUALLY DIAGNOSED the issue, replaced one ignition coil for less than $100. To summarize, it's below the lowest to take advantage of an elderly person simply because they can. And, BTW, it turned out that they installed the crappiest spark plugs (ac delco)... for $172. There is nothing Christian about these brothers.

Had a great experience and the service was excellent. I will recommend thier services to other. They are a great examplevofvwhat customer service should be. They take the time to walk you through the repair needs.

Christian Brothers charged me twice for the same issues I originally brought my vehicle in for. The VSC, TRAC OFF, and engine lights were on, and the AC/Heater was making a grinding noise. I have CarShield, and they approved and paid for the AC/Heater compressor. In addition, Christian Brothers stated that the EVAP/charcoal canister needed to be replaced. It took 2–3 days for them to receive the canister, and then I was told it was the wrong part. They spent another 2 days searching for a replacement. I paid $985.00 for these repairs. I picked up my vehicle, and three days later, the same warning lights came back on. I returned the vehicle, and they kept it for another three days, stating they could not locate both valves for the emissions system. When I asked how a company of their size could not find basic parts, John Paul told me my 4Runner was “over 20 years old.” I contacted a Toyota dealership myself, and they confirmed they had the part in stock. Christian Brothers could have obtained the part directly from Toyota, but instead they sourced it from a salvage company. I instructed them to repair my vehicle correctly, yet they charged me an additional $503.00 for work that should have been completed during the first repair. This resulted in me being charged twice for the same unresolved issue. Now I am havinf to take my vehicle back a third time