John D.
I have not received my product and the…
I have not received my product and the tracking information said it would be delivered a few weeks ago and then when the date came, it has just shown "pending" for a few weeks now. It's been about 3.5 weeks since the order was placed. It's okay if there are delays, but it would be good to know about it and I'm not sure why there is more urgency in asking me to review the product than sending it to me.
Response from CB-XDec 29, 2021
Hello, We're sorry to hear you're experiencing an issue with shipping. Please note, if your package is taking longer than expected we appreciate if you reach out to our customer service team right away. Please send an email to [email protected] and someone will assist you as soon as possible. If you see an arrival date and then the order switches to "pending", this is cause for concern with the shipping carrier. We're happy to help you with tracking down your order, but we do need to receive an inquiry from you. We do not track the orders for customers, that is the responsibility of the customer. In reference to the emails asking for your review of the product, these are automated to send to customers three weeks after an order is shipped. It is uncommon for shipments to not be received within this time frame. Again, we are happy to assist you further and make sure you receive your order, but you will need to send an email to [email protected] with your order information. A customer service rep will reply to you as soon as possible to resolve the problem with your order. Thank you for your business. CB-X Support