Mr. R.
Bad customer support
I can not recommend buying here. I bought several different items and usually i was very happy. However i also bought the "Keyholder Deluxe Clear Key Lockbox With Timed Lock". It is not deluxe. The Lockbox does not even close fully. Present this to your keyholder and the key holder will punish you for this poor selection. The gap after closing is so big that you can get the key within 10 seconds out of th box without breaking the device or wait for the timer to run out. This all would not be a problem if the customer support would offer a solution or try to solve the problem. They do not do this. They tell you stupid things, that it is not for tossing around or to place it in a shelf. They did not got the point. They promised to come back to me and check if other boxes have the same issue. They never came back. Do not waste your money on "premium" products and "premium" support. It is sad that they do not care about customer feedback and basically tell you that you are the only one with a problem and that everyone else is happy. Update 2025-10-24: My opinion will stay. They came back after my review on Trustpilot. The product is still ok in their opinion. However I disagree, They offer a refund of $12 USD for the box if i send it back. That is ridiculous considering the tranport fees and taxes for the refund. I guess there is not really an interest to keep regular customers. Buy product on your own risks there. If you have problems then have fun dealing with them. I am out and i will never go back to this shop ever.
Response from CB-XOct 21, 2025
Hello! Thanks for making multiple purchases with CB-X. We greatly appreciate your continued business. We're sorry to hear you are dissatisfied with an item from your most recent purchase. Our customer support team is doing its best to provide answers and details to you regarding the item you are unhappy with. It does take our fulfillment warehouse time to get back to us on testing an item. I've been updated that they're sending you a reply today. I don't believe our customer support team would "tell you stupid things", as they are trying to explain the intended purpose of the item you are unhappy with, based on your complaints. We absolutely do care about our customer feedback; that does not always mean we will agree. However, we do our best to find a solution that satisfies the complaint. Again, our customer service team will be sending you an update today. Thank you. UPDATE: Hello again. We'd just like to clarify that the $12 refund was offered to you WITHOUT the return of the item. We sell the lock separately on our site, and so we took the price of that out of what you paid, leaving the $12 difference (which is the box that you're dissatisfied with). Additionally, the email stated that if you wanted a complete refund for the lock and the box, the full product would need to be returned. This is standard practice for most businesses. If a customer is dissatisfied with a product, you will need to return it for a refund. We will have our customer service team reach out to you again to clarify further. Thank you.