CaudabeReviews of caudabe.com

I've been waiting for the release of iPhone 17 case. After 3 weeks of waiting, I requested to cancel the order since it hasn't been released. I accidentally selected the reason for cancellation was due to a wrong color choice, and I got a customer service reply within 5 minutes. I responded back several times, saying I needed to just cancel the order. I haven't received any type of response for 6 days after several requests. No number to call, just their email system. I bought many cases in the past, but that will change now.

I love their products; they last and offer a guarantee. I have never had an issue with product quality. My major concern is the delayed shipping of the iPhone 17 cases. A phone case is something we need quickly to protect the device. I ordered my case early weeks ago and it is still not here. On their website, they mention shipping delays, but updates have been infrequent. It's been almost 3 weeks since I ordered my case, and no sign of it or it even being shipped. This is dissapointing and frustrating, offer some money back for this extended delay or provide the option to cancel my order. Update 10/16: Customer service did reach out to me. They were very aware of the shipping delays and acknowledged the impact it was having on customers. I did receive a 30% refund for the case I purchased. My understanding is the case has not yet shipped. I recognize a lot of factors causing this delay are outside of their control but it's still a challenging experience for customers. I will update my review once I do receive the product.

10/10 company .. customer service is 10/10 & the product is 10/10… this is my go to case company for as long as I can remember.

I’ve been really impressed with the quality of Caudabe’s products, truly amazing craftsmanship that stands out. However, I’m disappointed with the shipping experience. My order, expected to ship late September, still has no updates as of October 9th. The lack of accountability for these delays and the absence of any discounts or gestures to address the issue feel underwhelming for a brand of their caliber. Hope they step up to match their product excellence! Edit (10/09/2025): I was contacted with and offered a 10% discount offer after mentioning the lack of ownership in my review, which I appreciate as a positive move. Thanks!

Top notch products. I've been buying Caudabe for years and have used their cases with phones for myself and the rest of my family. In the few instances where I've had a problem, they've bent over backwards to take care of me. My last order didn't reach me in time where I previously was, so they promptly shipped another order to me at my new location. They didn't have to do that at all as it was my fault entirely for the mixup. Much appreciated!

I recently upgraded to the 17 Pro and was in search of a new case and found Caudabe. I got the Synthesis case with the pink buttons and I absolutely love it. When I was ordering, I accidentally put in the wrong address and their support team also helped me correct it and was super friendly. I'm recommending them to everyone I know and am already eyeing that bright orange case!!

Shopped with Caudabe for many years and their service is what sets them apart. They will ALWAYS look after their customers, and is what will hopefully keep me coming back for many years to come.

Edit: After the review support reached out and resolved my issues rather promotly explaining the reasoning for the delay. I’m leaving it at 3 because had this been communicated before hand it wouldn’t have been an issue. The cases are still decent with maybe a little too premium price tag. Original: Cases decent, returns policy leaves a lot to be desired as they require you destroy the case which feels incredibly suspicious that they would then turn round and deny the return. No return form to fill in prior either, you have to just trust them. The worst part though is the customer service, i’ve had a ticket open for almost 2 weeks to do a return, i’ve had one whole reply to my numerous messages confirming destroying a perfectly good case that I simply wish to return because it was too slippery in the hand is the only way. Because of that fact alone, despite the subsequent case I bought being alot better I could never recommend Caudabe to anyone.