CaudabeReviews of caudabe.com

I’ve been very happy with my purchase. Recently the screen protector did its job and saved my phone from taking any damage. Jane with support was very helpful arranging a replacement for me.

I love Caudabe cases, the Sheath in particular, its very grippy and minimal, also the option to have full camera coverage is a plus. I had a problem with a screen protector and I received excellent support. My issue was handled quickly and professionally, and the whole process was smooth and efficient. I’m very satisfied with the service and appreciate the prompt assistance. Highly recommended!

**Still waiting despite their response to this review on how to return my order placed weeks ago** - I have yet to use the product however the customer service is poor and below what is expected of a modern online retailer. To be fair the response time is likely slow around any new iphone release but to have weeks go by without a response makes the whole experience to buy a simple phone case unpleasant. I have yet to receive a refund despite multiple emails. It shouldn’t be this hard. Only a poorly monitored email address is available to customers. If you dont need to return or change your order you are probably fine. There are many options for this type of product and customer service is an important part of a company’s mission and the customer experience. Especially since Caudabe has positioned itself as providing a premium product. Their customer service efforts unfortunately does not match this intention.

I’ve been a Caudabe customer for a few years now (started with a Sheath on my iPhone 13 Pro Max that held up great), and I recently ordered a Paragon for my 16 Pro Max plus a Mezzo for my AirPods Pro. The Paragon feels fantastic in the hand—I really like the smooth texture better than the more textured Sheath. It’s slim, well-designed, and functional. My only issue was that the lighter Moonstone color showed scratches on the back pretty quickly after normal use. I reached out, sent photos and a short video, and Jane on the support team was excellent. She was helpful, responsive, and offered to send a free replacement. I went with the black (Midnight) Paragon so scratches won’t show as much, and they’re shipping it out at no charge. Customer service has been top-notch throughout. They actually listen, offer real solutions, and make it easy. The products themselves are thoughtfully designed and feel premium. I’ll keep coming back.

Order a first case, had to return it. Team made it easy! Ordered a second one - kept it. Seamless experience, will buy again

I ordered a CrystalShield Elite AR Screen protector from Caudabe for iPhone 18 Pro. The order appears to have been shipped from an address in the UK. It arrived in a very flimsy padded envelope which has been torn open at the top. The side of the envelope also has a large tear in it. Whether this was done accidentally by machinery or deliberately by someone is unclear, but I was surprised that the actual screen protector and the Caudabe box it was in didn’t disappear/fall out of the envelope and ‘go missing’ I emailed support at caudabe.com on 05/10/2026 to complain about the poor and inadequate quality of the outer packaging they used for mailing out the screen protector. I also included photos of the damage. I got an instant automated response saying they would respond within 1 to 2 business days. It actually took 6 days before they replied. In their reply they asked me for - current shipping address and a video of any issue with the actual screen protector, with a handwritten note in the video showing today’s date. I had already explained in my original email I sent with the photos that I was complaining about the state of the outer packaging on delivery and that the contents could have been tampered with (Caudabe do not seem to use security seals on their product packaging). As requested I sent the video to Caudabe. This is the reply I received: Hi there, We apologize that the packaging is not in ideal condition. Unfortunately the screen protector was not included in the video as requested. No worries though, we can help with an exchange. Since you're in a country outside of our return processing centers, rather than sending the product back to us, we can make this process easier for you: 1. Place a new order for the same item on our site. 2. Send us that new order number. 3. Carefully cut your current case in half, or scratch up the back surface with a knife. 4. Send us a video of the destroyed case that includes a handwritten note with today's date. We'll get that refund issued on your original item ASAP once this is done! Let us know if you have any questions! :) How is this making the process easier for me? I couldn't see any obvious issue with the screen protector itself so I didn’t bother to video that I just did a video of the damaged postal packaging they had used. I did not ignore their request for a video of the actual screen protector as they stated above. It wasn't necessary! Regarding points 1 to 4 in the email from Caudabe. Just because I’m in a country outside of their return processing centres, (the UK), do they really think I’m going to pay again for another screen protector and then follow all the other ridiculous conditions listed in points 1 to 4 in the hope they will refund me for my original purchase. Also points 3 and 4 mention destroying my current case. I did not order a case, I ordered a screen protector. I have never known such bad customer service. If you are thinking of ordering from this company be aware, because if you encounter any problems with your order from Caudabe you can see above what could happen. 19/10/2026 Update: I have received a very small partial refund from Caudabe as an apology for the inconvenience caused. I do hope they act on my comments about their dreadful returns policy for either an exchange or refund when purchasing in the United Kingdom (UK). At the moment the policy seems to be ‘destroy the product then email a video as proof’ at which point Caudabe say they will exchange or refund. There seems to be no option to mail back a return in the UK. Is there also an issue with outer packaging (mailers) being ripped open in the UK? I noticed another Trustpilot reviewer ‘YL’ from the UK (GB) recently had his package ripped open. It should have contained a phone case, but was missing when delivered. In all fairness to Caudabe, they did send him/her a replacement, although this was only after they had left a Trustpilot review saying they had actioned a bank chargeback.

I had Sheath before and now using Paragon Precise, both amazing cases with excellent quality and premium design! One of the best cases out there for sure!

Perfect support. Awesome quality