Lena M.
I wanted to like Cat Person SO bad.. but NOPE.
I wanted to like Cat Person SO so bad, but unfortunately, I hate it and so does my cat. I want to start by saying that they DO honor the money back guarantee; customer service got back to me quickly and issued a refund that day. However, the issues with shipping, increasing prices, excessive packaging, and food quality are a huge downside to Cat Person and I felt I really needed to leave a review. As so many others have said, the shipping took FOREVER and the amount of packaging is insane… but those aren’t the worst part. The first day or two I gave my cat Cat Person, she seemed to enjoy it, the food looked good and seemed fresh. But once I started opening up more cans I was EXTREMELY disgusted by the quality of the food. Some of the meats, noticeably the beef shreds and the mackerel and bream pate, were literally gray in color and covered in a hardened gelatinous goop (the first few I opened did NOT look like this AT ALL). They looked and smelled awful, I wouldn't even dare feed them to my cat. I opened at least 5 cans of food that looked absolutely repulsive, they DEFINITELY went bad, so now it makes me wonder how old the food they send out is. Some of the food barely had any meat in it at all, mostly just the disgusting goop (I can't even call it gravy). Not only did the food look gross, but my cat would barely eat it after 2 days. She would smell it and just walk away. I am SO disappointed in Cat Person cat food and I will never ever use this service again... *****EDIT TO ADD: this food definitely gave my cat severe diarrhea. BEWARE!!!
Response from Cat PersonAug 16, 2022
Hi Lena. We're so sorry to hear that Cat Person didn't work out for your or your cats. We're glad our Customer Experience team was able to help you out. We stand by the quality of our food, and we encourage all customers to follow the slow transition method for introducing any new food to their cats, to avoid any gastrointestinal upset. We include transition instructions with every order: catperson.com/transition-guide Please don't hesitate to reach out to us at [email protected] if you or your cat need any follow up assistance - we're always here for you, and happy to help.



