Lorelei Dé S.
AWFUL CUSTOMER SERVICE
AWFUL CUSTOMER SERVICE. Keren was passive aggressive, rude, and treated me like I was stupid. I have received no packages EVER after ordering from them. Once in January, the other in February. Both times the packages said delivered but never arrived at my home, and the post office never received the packages and had no idea where they were. I have sent multiple emails and it’s taken them usually 4 days to respond, or most recently not at all and I had to contact PayPal to get them to respond. Now they refuse to refund me for my order, and I am having to spend valuable time wasting it away trying to figure out how to get my money back. Keren literally told me to just search all of creation around my apartments and the post office, when it’s been missing both times, this last one it’s been over 2 weeks!!!!! The post office and my apartments don’t have it. Absolutely the worst experience I’ve ever had, STAY AWAY FROM THIS BRAND because if there is ever a problem they will flat out deny deny deny and not help. I just want my money back for a product I never received, they shouldn’t be blaming everything on me, this is your fault Cat Person, fix it.
Response from Cat PersonMar 9, 2021
Hi Lorelei, We're so sorry if you felt that the service you received lacked empathy and understanding -- here at Cat Person, we always strive to take care of our customers, and we're committed to resolving your issues. When we asked for more information about the delivery, we were simply doing our due diligence to try and locate the package. When a package is marked as delivered but not received the first time, we always refund or replace it for the customer. However, when this happens more than once, we are required to do a bit more digging to figure out what might be preventing you from receiving your packages. This is standard policy, and we're sorry if it felt like we were trying to deny your issue. We'll be writing back to you within the next few hours with next steps for your missing package, so be on the looking out for another email. Thank you for your patience, and we've always got your back.



