CatnapperReviews of catnapper.com

This recliner was no good from day 1 it was under warranty but no one who come and fix-it catnapper would not answer their phones but i left message after message still no return phones calls never ever buy catnapper again 1 pure sorry company

This is the poorest quality recliner we have ever owned. It has never sat straight, the footrest comes up on its own, it is not at all comfortable to sit in. I have never felt so bad about a furniture purchase in my life. Too late to return this one will be going on the dump as soon as I find another chair.

We purchased a chair, paid 1500 dollars and the arm has become loose and needs repaired. Company has been very difficult to work with and get adequate service for repair. I wouldn't buy another cat napper.

I purchased a Catnapper Omni power lift recliner in Sept 2020. In the first year I had to have the seat bottom replaced and 1 whole armrest replaced as well as cushioning in various spots on the chair. Recently I tried to turn in a claim because the chair malfunctioned which caused damage to the lift frame and recliner mechanism. Contacted them about what happened and they wanted pictures so I sent them pictures. I basically told them the whole lower part was compromised and to send me a new frame and mechanism. They assessed it by oh you can just put a couple of nuts and bolts in it and that will fix it. I basically told them that a picture is worth a thousand words but seeing is believing! And I am looking at it in reality while they are looking at pictures! I told them that I was not going to take it apart to put a bandaid on it to have it fail again and go through this process all over again! If I am taking it apart it is going to be fixed correctly the first time! I also told them that my sister has 1 of their chairs with similiar problems. I told them when I pay a $1000 for a chair a warranty comes with it! They don't seem to want to honor it and I told my sister to look for another chair because trying to get warranty claim would be futile! Basically what I am saying is buyer beware! Just look at other reviews as well as consumer reports and you will see what I am talking about! Never again Catnapper!

Purchased a catnapper 3/27/2024 and the motor went out and had the company to see it,and still waiting for the motor. Paid $1,589.93 for a clearance sale. Now I know why. Found out through research that the power loveseat has had quite a few problems with other buyers who purchased this.

We purchased a leather sofa that has been replaced twice . The first time the added insurance replaced a sofa that totally broke down on the arms . There is just two of us and we are not hard on furniture. . After the replacement we noticed the all leather sofa was not all leather and the strips of vinyl that made up the cushions began to crack and peel. Also the Velcro that secured the cushions was placed horizontally on sofa and vertically on cushions causing the underlining to have holes where the Velcro grabbed it. The product is fully faulty and I will never buy another product of yours and will surely warn others that you produce trash

I’m 65 years old, so over the years, I’ve had several recliners. Catnapper has to be the WORST. No matter what position it’s in,it HURTS MY BACK. And sometimes it locks up, and won’t close. I have to crawl out of it and keep working the control to get it to go again. I feel like it was $800.00 WASTED. If I could, I would give it ZERO STARS.

Complete garbage from a garbage company. They took 13+ weeks to even deliver 2 recliners and they show signs of defect within the first 30 days. We have no kids, just 2 adults, so no one is yanking handles, yet both handles are near falling off, because CatNapper "artisans" are apparently clowns or its just the simple fact that after your payment clears, CatNapper could not care less. They claim to have a warranty, but good luck redeeming it, since they don't reply to the webform and there is no number to call! You'd have a better experience sitting on a chair made of turds. Now, we'll see how long these clowns take to actually address a problem that NEVER SHOULD HAVE SHIPPED. My guess, 3+ months to repair this issue, because that's pretty much their track record.