CatnapperReviews of catnapper.com

I purchased 2 Catnapper reclining sofas in February of this year and absolutely hate them! I had 2 Pallister leather sofas with a Flex Steel frame and replaced them with the Catnapper because Pallister no longer had the color I wanted!!! There is no comparison as far as quality! The Catnapper sofas are cheaply made. When you look at the under body, the leather is stretch and stapled to another board instead of being folded a finished. I have one sofa that I already had a service call on and that was futile! When you pull the handle the recliner doesn’t open like it should. I have to sit there and keep kicking so it finally opens! I would never under any circumstances buy a Catnapper product again!

The description for their Reliever Recliner is false. It absolutely DOES NOT lay flat. Your thighs will always be at a 90 degree angle to your back. You cannot stretch out and relax fully. Worse, the back cushioning is hard like a rock, and digs into your back no matter what you try to adjust. It is not at all comfortable for extended periods of time.

I purchased a Jackson/Catnapper reclining sofa just under a year ago. The recliner on one side stopped working just a few month in. The retailer tried twice to repair it with no results. Told me it's up to the factory now to repair now. Repeated requests to the factory have had no responses. Do not buy Jackson/Catnapper products.

I bought the couch with a 3 year warranty. Within the first month, the frame showed it twisted and arm would separate when it reclined. Filed claims and the response was to pass the buck until the 3 year warranty was out. People came out and said they'd have to order parts, but they never did. When I'd call, they'd keep giving me other people to call instead of fixing problems. Never fixed the problem. Oh, the couch is extremely dangerous if you have young kids or any animals that may sit under the feet of the chair. I tested it and there was no failsafe from closing. If you hit the button to go back to chair rest down position, if it hit anything, it'd continue squeezing. In my opinion, it was enough force to kill a small child or animal. Date of purchase was 2018.

I bought a catnapper recliner at Boscov’s and I don’t have my receipt. Boscov’s had no records. It is my fault I lost it. But the frame on the $1000 recliner twisted. It was very poor quality. I called manufacturer and they said I probably bought it second hand off of someone. I am done with Jackson furniture. It is garbage.

I purchased over 5000.00 worth of Catnapper furniture and was told about it's great quality. This furniture is by far the worst built furniture I've ever bought. The footrest and the headrest on both the sofa and the chair stopped working a year after I purchased them and I've been waiting for months to get them fixed and of course the company doesn't warranty them after the first year so it's a good thing I purchased the service plan otherwise this furniture is only warrantied for a year. This furniture wasn't cheap to buy but it is definitely built cheap!

I had always thought that the catnapper was a good brand. My wife & I purchased a sectional with power end recliners. One of the end recliners ripped the armless adjacent seat after 2 days of use. Looking at the assembly, it was easy to see that their engineering department is clueless. The furniture store we purchased it from took almost 6 weeks to come out then told us it would take another month or so to replace. This same furniture store took 2 months to deliver this item. Neith the store we bought it from or Catnapper (Jackson Furniture) would work with us. We eventually had the furniture store pick this junk up and they would not refund us (only a store credit) and we ended up purchasing from a higher quality store. DO NOT purchase this brand of furniture, you pay as much as you would for quality and receive junk!

Catnapper seat FLAT! I paid $1400 for my power lift chair. The seat cushion has gone flat within a year. I use a foam cushion on it but it doesn’t work much anymore. After reading all of these reviews, I think I had better take the loss and replace it. Very disappointed. Will not get this brand again.