CastlegradeReviews of castlegrade.com

I'm really saddened. I bought the mask for my mom, she loves her mask and has been getting lots of questions about it. I went ahead and ordered two more for myself and a pack of 50 filters so that my mom can forward them to me in France. The masks arrived but the filters were missing. I have not received any communication or response to my emails at Castle Grade customer service regarding when I will receive the replacement filters. It's pretty common practice to keep customers informed of delays in shipping etc, but you seem to think it is rude for customer to request info on items they have paid for but not received. Please respond to my emails with information regarding the shipping or refund me for the items I have paid for and not received. #CG19229 ( One filter pack of 5 Missing) $11.25 #CG18860 ( Filter pack of 50 missing) $112.50

Very disappointed in Castle Grade Company. I reached out about getting an face strap since the email stated they are included with the head strap for all masks ( had proof). The person I chatted with was really rude and didn’t seem very helpful kept ignoring my question pretty much .They explained that it not with it because I paid a great price which didn’t make sense to me. I even contacted the CEO Dan Castle and I didn’t get an response from him either. I wouldn’t purchase an mask from the company ever again. I should of looked away after I saw they didn’t have an 1800 number for the first start.**** Updated 2/28/2021 an guy contacted me from company and sent out the ear strap for free. He was nice and helpful my husband happy . I updated my review to 3 stars took time to get my issue resolved.

Responsive customer service. I feel safe wearing this mask, and like not adding to landfills. No more fogging glasses, comfortable and easy to clean.

Castlegrade is the best mask company I’ve found! Everyone is so courteous and solved my problems quickly.

Pleased to never have to throw another mask away, it feels so wasteful.

The only mask I can wear without fogging my glasses

My family is so pleased with our CastleGrade masks. We all have different colors and feel much safer wearing them than with paper masks that leak.

Love it! The rainbow color is so cool! I get so many compliments for it.