Castle Country RVReviews of castlecountryrv.com

Every aspect of our purchase was great!! Always recommend Castle Country RV to everyone. We haven't used the service department other than the initial prep to take our trailer home (which was also great) so can't speak to after purchase service.

The staff at Castle Country is very friendly. Their prices are great and it was worth our drive (4 hours) to purchase there. There was some communication breakdown as to picking up our trailer. It wasn’t prepped and we had to wait for them to get it ready. We feel like things were rushed because of that. They did work with us because of the wait to make sure we were satisfied. If I had any suggestions for them it would be to work on improving communication with customer. Overall, we’re happy with our purchase at Castle Country and can’t wait to use our new RV.

Disappointed in the salesman. Once the sale was over I was passed off and never delt with him again. Then had some issues with the trailer called the sales man and was passed off again. The parts manager and service manager were awesome to deal with and very helpful. The service manager Colton was on of the best I have ever delt with.

The folks at Castle Country were great to work with, they even delivered my enclosed trailer to Duchesne Utah which saved me some travel time. My problem was with the manufacture of the enclosed trailer. I purchased a Haulmark 22-foot ALX enclosed trailer. The first time I drove my side by side up the rear loading ramp the entire rear ramp broke off as my side by side slammed against the lip of the floor and began to slide out of the trailer. Come to find out Haulmark only tack welded the ramp on. They did not put any finish welds or strength welds on the ramp at all. Haulmark didn’t seem to care, I chewed on them pretty good and the best that they could do for my trouble is send me a $200 debit card, “g-thanks”. That didn’t even cover the cost of running the trailer back and forth for repair. So bottom line is I would give Castle Country on a scale of 1 to 10 an “8” and Haulmark a “1”.

Castle Valley RV had the best price and their service was amazing. Keith was very professional as well. We are very happy with our Forrest River Wildcat.

Had the inventory, right price, and good people.

I stopped in late one evening and they were more than happy to help me even though it was almost closing time they stayed late. They got most of the information done and paperwork done. The next day I went in the morning and I was out of there early with a new camper. Hard-working bunch of good people.

Initial service is good Prices were good Very surprised there has been no follow up after our purchase, not even one call to see how we are like our new 5th wheel or if we had any questions or concerns