Castle Country RVReviews of castlecountryrv.com

Quoted a price for a part then charged more when it came in. Then would not let me return it despite the fact it met all of the conditions on the Parts Receipt. Interesting they advertise a BBB rating of A+ on their website. Turns out the actual rating is D- I am not surprised.

I drove over 6 hours to get my camper on April 1st. I made an appointment with the sales person and we arranged everything over the phone. When I arrived 15 minutes early to the dealership I was told they had no idea I was coming and I was placed in a line of people to wait to do my paperwork. I was there over three hours waiting, with a 6 hour drive back home after. It is now May 11th and I have not received my title by mail. In the last week and a half I’ve left THREE separate voicemails and sent emails attempting to speak with someone about this issue, with NO RETURN CALL/EMAIL/ANYTHING. Save the frustrations and go somewhere else to purchase your RV.

Was at the RV trailer show on the 17th of this month talk to two sales representative Missy and Jason from Forest River they talk to Dakota which is over that Castle country RV in Helper and he told three of us that they had a 25V rogue up in the Logan lot with everything. Had solar, backup camera an generator that was 12000.00 cheaper then the one that was on the floor at the RV show. It had aluminum siding instead of fiberglass. Started the paperwork that Saturday they had to bring the trailer down from Logan had an appointment at 1 o’clock on Friday they called me Wednesday told me that the awning had been running at South had been ripped so they had to order a new one so on Friday we got there at 1 o’clock had to wait around in the parking lot for a half hour because they were eating lunch Kino notice the Saturday before that they made my appointment for 1 o’clock so they knew I was coming walked over looked at the new trailer had the seller had the back up did not have the generator they told me that I couldn’t have the generator because of the cost of the trailer was so cheap but again Dakota told three different people that there was a generator included in this trailer it was exact trailer that was on the RV sales floor but with a aluminum. I tried to call the Logan office talk to Mark he told me that I would have to talk to Spencer or Ben left Spencer two different messages he won’t return my calls they told me I had to email Matt Richards I’ve emailed him twice no response from him this is how this company does business they don’t respond it’s a horrible horrible company. If somebody tells you something from the RV dealer lot I think they have to stand by what they told you. Do not do business with these people they do shady ass business.

For the Helper, UT Location: BEWARE, DO NOT BUY FROM THIS DEALERSHIP. BAD BUSINESS PRACTICES, SHOTTY CRAFTSMANSHIP, CLASSIC BAIT AND SWITCH TACTICS. I purchased a Wolf Pup 16BHS from this dealership on 9/11/2021. I live in Las Vegas ~ 6.5 hrs from the dealership. During phone call sales negotiations the sales representatives Austin and Nick explicitly stated the "out the door" sales price, cash, with TAX INCLUDED. I drive 6.5 hrs there, the walk through was a joke, the nuts holding the trailer to the frame were all loose (body could have flown off the chassis during travel), there were metal shavings all over the floor, holes everywhere in the cabinets. POOR CRAFTSMANSHIP. They LURED me in with a cash offer sales price with TAX INCLUDED, I drove 6.5 hrs one way to pick it up, they did a typically switch on the offer and passed me paperwork with NO TAX INCLUDED, I naively signed, and now they refuse to even acknowledge their wrong doing. They apologized for the miscommunication from a new employee but refuse to alter my paperwork to include tax. The GM Travis spoke with their COO Matt Richards and they both refuse to correct the situation. Now I'm stuck with paying another $1.6 K in taxes upon registration in NV. 15 hrs of driving to pick this trailer up under false pretenses. BAD BUSINESS and will take this to the BBB. Open to deleting this review if they rectify the situation UPDATE: Submitted compliant to BBB, the BBB made multiple attempts to contact the business but they have not received a response. The compliant has been marked UNANSWERED, "the business's failure to promptly give attention to the matter will be reflected in the profile we give to consumers."

Jeff is the owner of castle country, and a very nice person, but the service department has the rudest untrustworthy and dishonest people I have ever dealt with. I had a blowout on my 5th wheel puma trailer that tore out the entire floor under the devan seats. And totally tore out all the wiring to the whole trailer. Well the service manager told me it would be 2months to get the repairs done. Ha Ha. It took them 4 months and they gave me excuses every single time I called. And they never completed the work, so I took it home and finished the rest of the reinforcing of the flooring and I am still having electrical problems. Bottom line is, Jeff treated me very well and had life issues at the time and had no idea that his service department was lying to me all the time. And Jeff gave me a really good deal on My trailer. So if you purchase from them, be prepared to take your trailer somewhere else for any repairs or services. Or just Buy one from a dealer that has honest people working there and an excellent service department. Shame on those young men. I think Jeff should fire all of them and start fresh with his service department.

Buyer beware. Once they have your money you’re on your own. Customer service consists of answering the phone and then referring you to the internet. They are as helpful as a chimpanzee trying to solve a geometry problem

The only good thing I can say is they have a nice selection of RVs. Very apparent that once the sale is final they no longer care about you or your RV. Sales is questionable on their knowledge of any RV. Service department is amateur at best and potentially life treating at worst. In stalled a furnace and did no pressure test found a gas leak at the furnace after being in it a couple of days. The whole install was shabby to begin with. Service after the fact has been completely lacking. Several calls and each time they say I'll check on it and never call back. The prep fee is just a way to get more money as they don't prep it , clean it or do the repairs promised. Parts department has little knowledge about anything concerning an RV. DO NOT buy anything from Castle Country RV.

Thank you Castle Country RV for not working with us as we went somewhere else and bought our RV. They wouldn’t hold the RV we wanted to get financing and basically sold it to someone else without even letting us know. We appreciate that as we found a better experience elsewhere and are now happily in the RV we wanted. Terrible experience here. But glad we didn’t do business. For a great experience go to Legacy RV as they treat you with respect and help you get what your looking for.