Castle Country RVReviews of castlecountryrv.com

Wonderful customer service.

The buying experience was fine, however when it has come to getting warranty work completed they just refuse to do anything! I have called to schedule appointment since November and every time I speak to somebody they say let us check the schedule and will get back to you. Never once have I received a callback. They are more than willing to take your money initially but when it comes to standing by a product they sell refuse to provide any additional customer service. 4/25/2019-end the end Castle country RV, did make everything right. It did take some time, but the warranty work was completed. 7/8/2019-I was going camping today for the first time this year, after the warranty service was complete. One of the items was fixing the tv mount. I went to turn the tv on and found the lcd screen was broke, only when the tv was on. I called Castle country RV, and they were great to get the TV fixed. End the end I would buy from them again.

We chose Castle Country RV based on previous reviews, which turned out to be a bad decision on our part. It takes several phone calls to get anything done with them and if you actually get to talk to someone they just "pass the buck." No one there actually takes responsibility for their mistakes. I should also mention that Alex is absolutely the worst at returning phone calls, and I do mean THE WORST which also means the customer service at Castle Country leaves a lot to be desired. From buying our RV (signing contract) to taking delivery of RV took several weeks because of issues on their end and no one there could explain what the hold up was. We did hear several times that it was the manufacturer who was holding things up. That excuse can only be used so many times before we, the customer, figured out it was actually the dealership who didn't do what they were supposed to. I would also like to note that Tim is totally awesome and knows RVs inside and out! Unfortunately, I don't know his position at Castle Country but he is absolutely the only one who knows whats going on at the dealership. It's too bad Tim is not manager, because the actual manager provides NO customer service, "passes the buck," and never has an answer for anything. Don't waste your time driving to Helper to buy a RV, it's not worth it!

This is a wonderful place to stay. They will go out of their way to make it a wonderful experience and make sure you have everything you need. It's at the edge of town and easy to find.

Following limited dealing with Castle Country during my purchase transaction I can state that the service personnel are five stars in their attention and follow up.

Great experience buying and with the service department. It would be nice if buying a car was as easy!

Overpaid for the trailer when doing the final walkthrough it did not go the best

I would not buy toilet paper from them. Put money down on a specific trailer, and accessories and they sold it to someone else. Also having to deal with people that would not call me back and botched the paperwork left and right is not fun. Trying to sell me stuff I did not ask for was just a complete waste. Also complaining to heartland about them. Thank God for Darren Bideoux RV. They took care of my warranty needs. Should have bought from them instead. Castle country is a complete joke