Castle Country RVReviews of castlecountryrv.com

We purchased a travel trailer from Castle Country then sold it 8 months later as we decided on a 5th wheel. We requested a repayment for the portion of the extended warranty that we purchased through the Castle Country dealer. That was in Feb 23. It is now June and we still have not received the check. They first told me that I needed to contact the lien holder( I already had the title) and I did. This was after about 6 calls to CC to get them to move this ahead. The credit union said they had nothing to do with refunding and that it needed to come from the dealer. That was over a month ago-the stoat now is they say that they have a new software program and they are not able to write ANY checks until the CFO gives the ok. Now I can not get a call back from Melissa that is the Genrl manager. You may want to consider a different dealer if you want to have a good after sale experience. I will update this review if I am able to get the refund check in my hands.

if I would have done a walk around inspection of the trailer before I hauled it off it would still be there ! Found many issues that I would think would have been corrected before put out on the market. Marker lights installed sideways not flush with the metal caulking all over the place and coming off around the outside top edge some wood trim on the inside was bowed out because it was cut to long . All in all I would say the trailer was thrown together as fast as possible

Good price, but it’s been a complete hassle. I’m out of state and don’t even have keys that fit for the storage. That should be part of the pre inspection. Trailer wasn’t ordered as I promised even after I confirmed options and colors 4 different times. Everything was super slow. I had a payment due just 5 days after delivery. Just overall bad experience. The sales guy left during the purchase which I know they probably had no control over, but the ball was really dropped I feel with that.

I sent then 3 emails with concerns after the sale and NO ONE bothers to answer. Before the sale they answered right away. I was trying to be helpful and sent these so they learn what needs to be changed on their part the next time they sell an RV; I wasn’t asking for anything. I do feel that I got a fair price on the trade in of my camper and paid a fair price for the RV, so this is not the issue. • Before the sale, we asked them several times to make sure the RV was winterized, but when we arrived after a 10-hour drive, it was not. So, we had to wait while they winterized it, but after the first weekend home after @ 17-degree night, the refrigerator ice tray had frozen water in it, so I am very concerned that the lines were not completely winterized. • We were quoted a lightweight aluminum fifth wheel hitch, but when we arrived to have it installed, they said they didn’t have one in stock and wanted to sell us a heavy, more expensive hitch. They knew we were coming so why didn’t they make sure they had the correct one in stock? So, I ended up having to give them all my Torklift camper tie downs, and hardware in order to compensate them for the higher priced hitch because I refused to pay more. I was planning on selling these parts which are very expensive, and could have gotten several hundred dollars for them. • The RV was originally in their north store, but the sales person convinced us to drive a couple hours farther to pick it up. He said their techs were much better than their store than the north store. He said if we did then we could get $100.00 worth of merchandise in their store, which never happened. • It was very obvious that he gentleman who gave us the tour and was to explain everything about the RV knew nothing about our RV. It was very general and brief, and when he opened the door to the valves, the water heater screen/plug was sitting there. He picked it up and had no idea what it was for. I had done a lot of research before buying it, so I had to show him what it was and where it installed in the water and he was very surprised. • After hitching up the RV to head home, I asked for help setting up the truck brake gain and he said he would. When we purchased a previous DRV fifth wheel, the tech rode with me and helped to set it up. All this guy did was to tell me to set it at 10 and if I feel the RV brakes grabbing, then reduce the gain in steps. We headed home and the first part of the trip down several thousand feet of a steep downhill grade to Salt Lake City, I am really lucky the engine brake was able to control my descent without needing brakes, because it turns our I had no trailer brakes at all. I discovered this when driving through stop and go traffic in Spokane and I could smell hot brakes, so I stopped and the truck brakes were very hot and the RV brakes were very cold. I discovered that there is a setting in the truck that has to be set to electric to Hydraulic brakes that the RV had so the truck would communicate with the RV. We are so lucky we didn’t loose the truck brakes on our 10 hr drive home. Never had these kinds of RV brakes before so knew nothing about this setting.

Was told it was detailed clean and ready to go and that the tires would take an hour to change over. 5 wheel was very dirty In and out was never pressure washed or cleaned. The walk around to show how things work was very fast but questions were answered. Solar ready was not on the trailer so they put one on. No Central vac as advertised but did not realize till I got the rig home. Sales person said hi and left never seen him again to make sure all was good. They took 7 hrs to get me going Les swab held up things too! After 7 hrs setting my truck 220 to go home. That rig was no why ready to go! No contact after the sale to see how things are!

Still having problems with the solar system they installed. They dont seem to know how to fix it. Also waiting for a replacement fridge door that was damaged during transport. I can not get anyone to call back and they have had my 5th wheel for over 2 weeks. Disappointed.

Sales experience was great and they gave the best price BUT... Service and tech is horrible. My trailer got dropped off and the hot water heater does not work, The electrical part of the fridge does not work, damage to the table / trim / and other areas (they said they would replace table and trim months ago but still have yet to see them. I've call service to walk me through fixing the hot water heater and fridge but they are ZERO HELP. Access panels they refer to don't exist and they have ZERO desire to fix it. I now have one hell of a expensive box with no fridge and hot water.

Customer Serivice here was terrible. If I didn't drive from Idaho to Logan to buy our camper, I would have backed out and went somewhere else.