I won a big jackpot $57,353 playing Planet 7.I requested to have $2500 withdrawn well they came back to tell me the bank I had been using to deposit money From for months is not compatible to have money withdrawn to. So I went and opened an account from a bank that they suggested and submitted all info they required well now they require 30days of statements from that account very frustrating that’s were they just left it
Response from CasinomeisterJan 16, 2025
Hi Delia Valenzuela,
It appears that you have a complaint about Planet 7 Casino -- but we are NOT that casino. We are Casinomeister.com -- a player advocacy and information site with an active forum, casino reviews and a casino complaints arbitration service. If you go to our site, you will see a link in the menu for "Complaints" and we'd be happy to help you.
Cheers,
The Casinomeister Team
JS
Jenn S.
What a horrible forum to belong to
What a horrible forum to belong to. Don’t ever post an honest opinion or the staff members and some forum members come for you with a nasty attitude. They don’t like opinions that don’t match theirs. They are rude, arrogant, and a bunch of know it alls. If you dare ask for opinions or support you’ll just get a sarcastic tirade. Stick to other forums where they are polite and friendly and make you feel part of a community.
Response from CasinomeisterNov 13, 2024
Hi Jenn Sawyer,
Obviously we are sorry to hear about your negative experience on our forums, as that's not at all the atmosphere we work to create. Please accept our apologies.
While it's true that discussions on our forum, like the rest of the internet these days, can get heated — there are lots of opinions, and among our thousands of active members, many are particularly outspoken -- it is deeply concerning that you were apparently bullied and that a staff member could have been involved in this.
I would appreciate it very much if you could email me at [email protected] with links to the discussions where this took place so I can look into it and take appropriate action.
As always, every post has a “report” button and all forum members are welcome to use it for unacceptable posts that break our forum rules of conduct such as what you have described.
Best regards,
Max Drayman, Senior Forum Moderator & Head of PABs
ME
Mikkel E.
Awful help and almost racist
Awful help in PAB.
Was never a discussion just got closed when the casino said no.
No fighting for the player just a basic “I asked nicely and they said no”
Almost certainly max is taking a lot of backhanders from the industry and has no intention to upset his gravy train.
To make it worse, his excuse was my wife English was bad as a second language. Discrimination and borderline racism.
Good news is ask gamblers did help and we are in discussion with the casino now
Response from CasinomeisterSep 5, 2024
Hi Mikkel,
Since you aren't able to provide any information about your specific PAB, it's a bit difficult to determine what your problem is.
You offer no details regarding the PAB in question so I can only reply in general terms:
- in cases where the complainant is asking the casino to do something for them that is above and beyond the Terms OR asking for an exemption to the Terms then yes, asking the casino nicely and having to accept “no” as an answer is a perfectly legitimate course of action.
- it’s very easy to call someone racist when you provide no details and no proof. If you are referring to our clearly stated policy that “our service is only available in English” that’s not racism, that’s a simple admission that we have a small, English-speaking staff and are not in a position to offer a multi-language service. In cases where English is a second language for the player and we are unable to understand what they are trying to convey, we do ask them to get the assistance of an English speaker.
Again, this is simple pragmatism on our part because of our staff limitations and should not be taken as anything more than what it is — advice on how to help us understand the player’s complaint issue and the details surrounding it.
Payoffs? Nice try. We've been the leading arbitration service in this industry since 1998, we're completely transparent with our operations, which points to the fact that your accusation is absurd. I challenge any operator, player, affiliate, or ANYONE on this planet to come forth with any evidence of payoffs: twenty six years - that's our track record. So if you want to post that nonsense, put your money where your mouth is. The bottom line is that you can't.
Next time, how about doing the adult thing - contacting us about why you feel we didn't deal with your complaint properly instead of posting a bunch rubbish. Racists? Payoffs? Yeah, right. LOL
We’re sorry that we weren’t able to help with this particular case and are happy that AskGamblers is also trying to assist you.
Sincerely,
Bryan
IO
Imed O.
I did not receive any support and I was…
I did not receive any support and I was robbed from a casino betmaster.bet This site was of no help
Response from CasinomeisterJul 30, 2024
Hi Imed,
Sorry if you feel that you didn't get the help you were asking for at Casinomeister. The thing is, players who commit player fraud (like you) and who submit bogus complaints (like you did) take time and attention away from real complaints - not the BS you submitted with us, Ask Gamblers, and Gambling Guru. You submitted the same complaint at Gambling Guru (Readers here can refer themselves to this guy's other TP complaints.)
The bottom line is that you didn't like being called out as a fraudster. Please go away. Have a nice day.
Cheers!
Bryan
CK
ck
Casinomeister is useless!
I contacted CM regarding an issue with Winz.io, where I had kind of proof that they had 'pre-knowledge' of the outcome of spins (probably some sort of 'time-delay' or something?),but CM did absolutely nothing! I guess they're 'cahoots' with some casinos, who they give high ratings to then?
Response from CasinomeisterJul 15, 2024
Hi CK,
I can't go by the little bit of detail you've posted here, but we have no record of your complaint that you claim was submitted at Casinomeister. If it's concerning asking us to test a casino's software, or verifying games - sorry that is beyond the scope of our ADR service, which is made perfectly clear in our terms and conditions. So to say we did absolutely nothing - well, we aren't a compliance service that tests games. And no cahoots - our rating system is perfectly clear and transparent. https://www.casinomeister.com/rating-system-explanation/
You should do your research before blabbing out some daft nonsense.
Sincerely,
Bryan
LM
Luis Manuel M.
Don’t trust them
This site claims to have a decade of experience and a whole lot of information for the players, but the whole information they got, is off big time, first of all they mention casinos from 2012, and a list of best casinos 2024 but if you do an isividual search of their best list, you come across the truth and how wrong their list is, I got banned because I mentioned a few bad casinos, because I had bad experiences and so what if they were mentioned. Well casino meisters were very bothered by my post, and for pointing out that they have way more advertising for casinos then lists of complaints by players, instead of big bold red text they use the fine print. What a warning!!!! But their recommendations……c’mon.
I have plenty reasons to believe they work closely with the casinos and their work is to ease players pain for losses, but besides what is written in some pretty fake reviews, there is no guarantee that they actually have helped someone, anyone can write anything and claim being the best , the only and accredited but I can say all that too. They did as I expected and that means nothing. They dare state that I was trying to cash out on some casino, how the hell was I trying if there is nothing I can do, all we can do is warm others and for doing that I got banned. They’re in it with casinos no doubt. The site doesn’t allow you to upload files because that would make their casinos look bad, without images or files their casinos are safe and the players on hear my word against theirs but no proof who is the truthful one.
Response from CasinomeisterMay 23, 2024
Hi Luis,
I'm surprised that you would post your rant at Trustpilot, but by doing so I will gladly counter your review with some facts.
Luis submitted a complaint against an online casino (which is not one of our sponsors BTW), and we were in the process of assisting him. Unfortunately it seems this person has a lack of self-discipline - he violated the terms and conditions of our complaints service by verbally attacking the casino representative (Tawni) in the forum here:
https://www.casinomeister.com/forums/threads/ailgue-chubak-vs-virtual-group-sort-of.102394/
The casino representative is a real human being who was assisting him - and he made the decision to ignore that and he became abusive. Specifically, his exact words were: " And that virtual rep Tawni, is hell of trash, they can all burn, I. Put it out to the universe so be it."
So this Luis Manuel Manriquez feels that it is socially acceptable to tell people that they are trash and that they can burn. We have strict policies against abusive behaviour (unlike Trustpilot) and I would guess that anyone reading this would have banned this guy like we did. You can read what he wrote in our forum and make your own decision. This guy is an absolute troll.
BTW - yes you can upload files and images in our forum. And yes, you can criticise as many casinos if you like - we don't care. We only care that you treat your fellow forum members with respect. This you are unable to do, and this is why you were banned.
Cheers!
Bryan
ST
stephen T.
A terrible site
A terrible site, Beware don't say anything bad against the fraud and corruption and deceit and the cheating in gambling as the owner gets money from casinos and is affiliated to them. Any negative reviews get bashed about by the idiot casino affiliates who run the site. The owner is also so paranoid against any negative reviews he starts to verbally threaten people. It's a good site if you work at a casino and want to promote gambling otherwise if anyone tells the truth about the fraud corruption and decit in gambling then it's a no no.
Response from CasinomeisterMay 23, 2024
This is a bunch of nonsense - this Stephen Tague was banned from our forum over two years ago for being an obnoxious troll. I see he is still at it here at Trustpilot.
Just to be clear, we have been in business for 26 years and have a track record above par on being unbiased towards ANY casino whether it be a sponsor or not. (This person wasn't even complaining about one of our sponsors btw). The only people who called this person out for his nonsense were players in our forum (players who are a lot smarter than this guy). He obviously has some issues with the truth and with controlling his obnoxious behaviour.
Anyone can read his posts here - and everyone will understand and agree why this behaviour is not tolerated in our forum.
https://www.casinomeister.com/forums/threads/playtech-how-do-they-get-away-with-it.97227/
Stevo77 is his user name.
Cheers!
Bryan
LG
LADY G.
A bunch of narcissistic snobs
My case is over so I can finally write a review of this site. Disgusting! A bunch of narcissistic snobs. This site was recommended to me as one of the most respected on the Internet to resolve the issue with one of the dishonest online casinos. Immediately after filing a complaint, mockery and trolling began. A bunch of some obscure personalities came into the thread, bringing nothing but meaningless messages. Also, in the general mass, posts are written only by site employees. There are almost no real players in the threads (and mine one too). Read carefully all the negative reviews here - everyone writes the same thing and I can only confirm it again. There are no real players in the threads (there are critically few of them), the threads are supported by users affiliated with the forum administration, who pretend to be active, they cannot and do not want to provide any help, the position of the forum administration is as follows if you play in the Curacao casino - you are an idiot. Case is closed! If you argue with trolls, they will call you a troll and you get banned. They ban exactly the players who came to them for help. Apologies? What are you talking about! I feel nothing but disgust after visiting this site. My case with a dishonest casino lasted almost 2 years and when it was successfully resolved, Max (one of the accomplices) just closed the thread as noone is welcome to post after 12 month. Well, the reason it was too long ago. Why stir up the past. Just closed mouth of everyone not to admit his mistakes. I strongly do not recommend this joint for solving your problems with croocked casinos. There are much more reputable sites out there. Yes, they are not always on your side, but at least they provide respect to you when dealing your case.
And yet one more, they were giggling on me about being a female. No female is able to play whatever casino games. Obviously I'm just pervert who took female nickname. If I don't wear cowboy's hat then what? Check you privilege, Bryan aka 'Come on dude'!
PS (added). Yes I been banned from forum long time ago, when case was resolved I asked my friend to post reply. His reply contained nothing but the facts! Of course he was marked as 'troll'. More important RUSSIAN troll. His nationality matters of course! You are not only a sexist but pure nazy as well.
Response from CasinomeisterSep 13, 2023
Hiya Lady Gaga,
So to begin with, I don't fall for the ad hominem attacks (calling me a snob, sexist, a Nazi) - that's pretty pathetic on your part. But then again, it's easy for people like you to hide behind a user name dishing out insults which I know you would never do in person. What a coward.
And then trashing our community calling them more or less employees - or people who have some agenda. We have three paid staff who engage with others in the forum - only Max was dealing with your issue no one else. The comments you received about your issue were your fellow gamblers, many of whom questioned your agenda in our forum.
You twist things around to fit your own agenda - and that what trolls do. Look at your above post. It's mostly nonsense, it's based on your assumptions and presumptions - and then throw in a few over the top insults. Why should I even bother dealing with your blather? Life is too short to respond to this garbage.
For anyone interested on what went down, they can read the thread here:
https://www.casinomeister.com/forums/threads/ladygaga-vs-vavada-casino.96151/
And this was over two years ago. Why is this so important to you to go on the offensive about this now? Bored are we?
Cheers!
Bryan
