CashForDiabeticsReviews of cashfordiabetics.com

Response from CashForDiabeticsOct 25, 2024

Hi Felica, Thank you for the kind review! We think you meant to give us a higher rating than a 1-star, Would you please mind changing it to reflect the experience you mention in your review? Thanks!

Response from CashForDiabeticsOct 8, 2024

Darryl, Thank you so much for leaving a review! We must admit that we are shocked by your rating as we have a long history of treating you honestly, reliably and transparently. You have sent us a total of 9 shipments and we have paid out to you over $800! Every single time that you have received a shipment from us it has included printed information that explains our expiration policy. We see through our customer service records that you were aware that we have an expiration policy for products that are sent to us. Nevertheless, we do NOT hide our expiration policy. We BOLD and HIGHLIGHT it on the page that gives you the prices we pay. Prior to requesting a free mail kit from us, you have to check a box confirming that you understand that. Our website makes it even more clear. We do realize that it can be a bit confusing for some of our long time test strip customers that the expiration policy for CGM products is a bit different (must be at least 4 months from expiration vs. 3 months for test strips). However, NONE of the 10 boxes of Libre 14/day sensors that you sent to us would have even met the test strip expiration policy as they all were either EXPIRED or less than 3 months from expiration at the time we received your shipment. We take the health and safety of the people we seek to help very seriously which is why we do not pay for any items that are close to expiration. From your long history with us we do know that you understand that. Our chat records with you do show that we have already sent you the photos from your inspection report (confirming the expiration dates of the products that you sent) and that we have shared with you all of the places where we informed you of our expiration policy. We have customer service agents standing by Monday-Friday from 9:00am CST to 8:00pm CST. We see from our records that you know how to contact us. We are not sure why you did not do so prior to sending us this shipment. We truly wish you had!

Response from CashForDiabeticsOct 3, 2024

Hi Tony, Thank you so much for leaving a review! We do hope that you and others that see this review will take the time to read our response. We must admit that we are saddened and quite shocked by your 1-star review of our service. We must ask if you reviewed any of the information that was provided to you? We see that you will be receiving the FULL payout exactly as promised you would receive given the types of products that you sent and their expiration dates. That was the payout that was listed both on our website and in the information included with your free mail kit. We also paid you in the method that we promised we would pay you (mailing a check). We do not control the prices that we can offer as they are controlled by Big Pharma. We have been in business for years by understanding that simple point. While there may be other businesses that claim to pay more but we pride ourselves on paying exactly what we say we will. Other companies may claim to pay more only to find excuses to pay you a lower amount which just so happens to be the amount that Big Pharma makes us pay. We are surprised that you expected to be paid in any other way than via a check that we mail to you. We emphatically state on our website that we are old fashioned and currently only pay via a physical check. While we are always considering other options. Paypal and others have announced that they will self-report payments on their platform to the IRS which means our customers would potentially have to pay taxes at the end of the year for what they sell to us! We do apologize that you will apparently have to pay fees to cash the check but we do hope you understand that we are not the one charging you the fee. Lastly, we do not have tracking on the checks for a simple reason...it is EXPENSIVE and if we put tracking on the checks then we would be forced to lower the payout for you and everyone else. We can simply check our bank account for free to see if a check has been cashed or not. If it hasn't then we can send a replacement check! Our number one goal will always be to make sure that our customers are PAID for the eligible supplies that they send us. We want our customers coming back to us again and again so it would never do us any good to cheat a customer. Prior to requesting a free mail kit from us you had to check a box confirming that you had reviewed our IMPORTANT INSTRUCTIONS which remind people to review our price list and that we pay via a physical check. We then include that same information in printed format with the free mail kit you requested. The 5th instruction on that paper states you will receive your payment by mail. The 3rd page has our price list which showed that you would be paid $52...the amount that you received. We need to add that we have real customer service agents (no bots or programs) standing by Monday-Friday from 9:00am-8:00pm CST. We have no record of you reaching out with any questions prior to us receiving and issuing payment for the supplies that you sent. We do see that you reached out via LiveChat after we received your products and issued payment. We truly wish you had used that feature prior to sending us your supplies. We would have been happy to explain how much you would be paid and how you would be paid. Considering you were paid the FULL amount exactly as promised and were paid in the matter that we state we pay, we hope that you now see that you were treated honestly, reliably and transparently at every step of the process. We do hope that you will consider changing your review as we did our best to provide you with all of the information necessary prior to requesting a free mail kit from us and again prior to you sending us supplies. We strongly believe that we should not be held at fault because you did not actually review the information we asked you to confirm that you had reviewed.

Response from CashForDiabeticsSep 18, 2024

Leon, Thank you so much for leaving your review. We must admit that we are VERY surprised by your 1-star rating. Our records show that we have received 3 shipments from you just since April 2024. Your most recent shipment just arrived on September 8th. You have been paid $64, $60 and $60 for those shipments respectively. Our bank records show that you cashed the $64 and $60 checks that we sent to you for your first two shipments. We also see that you cashed the most recent check for $60 that we sent to you on September 19th. Just a day after you submitted this review. That makes sense that your check just arrived because it was mailed on September 9th and the USPS estimated that it would be delivered on September 17th. You left your review on September 18th. We always stress that the date provided is simply an estimate and not a promise of delivery (we cannot control the delivery speed of the USPS!). We state repeatedly that checks can take up to 10 business days to arrive. Your review was left 6 business days after your check was mailed. We see that you cashed your check just 7 business days after it was mailed. Well within the 3-8 business days that we state checks typically arrive. We are not sure why you would state in your review that "we will not send you your money at all" when we have paid you exactly as promised for each of the shipments you have sent us and our bank records show that you did receive those payments. We searched through our email and LiveChat history and see that you have reached out to us regarding a number of questions about the payout you received, the time for payment to arrive and how payment is issued. We see that we have responded to you each time and that you have left positive ratings for the support we provided. We do hope that you will strongly reconsider your 1-star rating as we believe it is clear that it does not reflect your actual experience with our business (proven by the fact that you have come back to us!) and that it seems to stem from the fact that your most recent check is arriving a bit later than the USPS estimated.

Response from CashForDiabeticsJun 17, 2024

UPDATE: After a long conversation on the phone with this customer, he was provided with photos from the inspection report that clearly show that the box was received was addressed to us. He initially requested this free mail kit that included this pre-paid return box back in June 2022. It is not unusual to us that customers will keep our INDESTRUCTO boxes for years. We often get products sent back to us in boxes that are years old! We understand that he may have intended for the items to be shipped to a company in Ohio that claims would have paid him more (we have no affiliation with that company so we cannot verify his claims) but we are located in Florida and the only way it ended up at our warehouse is because it was addressed to us. We sent him a check for the value of the product exactly according to our payout sheet. We have asked him to remove this review and do hope that he does so. Hi Larry, Thank you so much for leaving your review. We are very surprised and hurt by your 1-star review. We reviewed your inspection report (including the photos taken during the inspection process) and you used our pre-paid return box to send us supplies. The label on the box clearly states CASH FOR DIABETICS with our address in Delray Beach, FL, which is why it was sent to us. You were paid exactly as promised you would be paid for the supplies that you sent. We are sorry if you intended to send your supplies to a competitor but please understand that from our perspective considering you used our box and we paid for the shipping for that product to be returned to us. We see that we mailed you a check for the value of those products on May 20th. We do see that it has not yet been cashed. We would be happy to send you a replacement check but we are not able to return your supplies as we do not return any product that is sent to us. We do look forward to hearing from you and hope that you consider changing your review as the receipt of goods was of no fault of our own.

Response from CashForDiabeticsFeb 17, 2024

Hi Tracy, Thank you for posting! We have been repeatedly asking you for more information because we do not believe that you had an experience with our business. We are having trouble located a recent shipment from anyone with the name Tracy where they were paid incorrectly and we are concerned that you have us confused with another company. Our phone records to not have any calls from any of the recent shipments we have received from people with the name Tracy. Please send us an email to [email protected] so we can assist you. If you worked with us then we will be able to pull up your inspection report which includes photos of the contents of your shipment including the expiration dates printed on the box by the manufacturer and the condition of each box.

Response from CashForDiabeticsOct 11, 2023

Lisa, We do not have a record of anyone with your name in our entire customer database. We also do not have anyone with the last name "Pollan" in our database. We further looked at the history of every $12 payout we have ever sent and there have only been 3 "Lisa's" that have received that amount from us in the past two years. None of their inspection reports match your description of what you sent. We even went a step further and saw that you also gave a 1-star review to a dental office in Morrisville, NC. We have do not have any record of any $12 payouts going to anywhere within a 90 minute drive of that town. We strongly believe that you have us confused with another company. Please double check your records and make sure you reviewed the right company. You can email us at [email protected] or call us at 1-888-428-2050 with any questions or concerns. We strongly hope that you will take down this review when you confirm that you left a review for the wrong company. Thank you!

Response from CashForDiabeticsOct 4, 2023

Karman, We are so sad to see your review. As you have stated, you have been a customer of ours FOR YEARS and have sent us over 30 shipments without any problem. We would hope that our years of serving you honestly, reliably and transparently would allow you to give us a bit of grace. The photos that we took were of your boxes and they did arrive to us with the damage. However, as we emailed you we have issued you a one time leeway check because we believe that the place you received these strips hid previous damage underneath their own label. We strongly hope that you will re-consider your review. We understand why you were disappointed with this experience but we would hope the entirety of your experience with us over 30 shipments and hundreds of dollars shipped to you would be worth more than a 1-star rating.