Casas Padel Reviews | Read Customer Reviews of casaspadel.com

Casas Padel Reviews | Read Customer Reviews of casaspadel.com

Casas Padel reviews

238 approved reviews, newest moderated first

Stan J.
Dec 21, 2023
Ordered a racquet with local uber…
Ordered a racquet with local uber delivery and thought the service would be super fast. It wasn’t fast at all. Called the number that appears on the website and all I could do is leave a voice mail. I had to go to their physical store so the employee could help me by calling the manager or owner of the store. Ended up canceling the order and buying the racquet at a different store. The store didn’t really make any effort to keep my business and immediately canceled my order. Additionally, prices at Casas are not competitive at all.
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Claudette
Dec 21, 2023
Unresponsive costumer service, low quality order presentation
Had an issue with the order, costumer service was unresponsive. Shoe box was completely destroyed and couldn’t be used to wrap it as a gift.
Response from Casas PadelJan 5, 2024
Dear Claudette, We sincerely apologize for the inconvenience you faced with our customer service. We've taken note of your feedback and will work on improving our responsiveness. Regarding the damaged shoe box, we regret any disruption to your gift plans. We assure you that we handle our packages with utmost care. If there's anything more we can do, please let us know. Best regards, Casas Padel Support Team
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Christopher H.
Dec 18, 2023
Paint off Scuff marks on racket
All was great except the new racket came with some small paint scuffed off marks. Not sure the quality of the paint or how it was handled before shipping
Response from Casas PadelJan 5, 2024
Dear Christopher, Thank you for bringing this to our attention, and we're sorry for any inconvenience. It seems there might have been a manufacturer issue. Good news, though! We've applied the warranty, and we are waiting to get the racket back to send you a new one. If you have any more concerns, feel free to reach out. Best regards, Casas Padel Support Team.
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Wissam S.
Dec 17, 2023
Great customer service
Great customer service, would definitely come back again 👍🏻
Response from Casas PadelJan 5, 2024
Hi Wissam, Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support. Best regards, Casas Padel Team
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ariana P.
Dec 17, 2023
second time buying here
This is my second time buying here. Very fast shipping and smooth purchase
Response from Casas PadelJan 5, 2024
Hi Ariana, Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support. Best regards, Casas Padel Team
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Luis R.
Dec 17, 2023
Fast shipping
Fast shipping, would buy again!
Response from Casas PadelJan 5, 2024
Hi Luis, Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support. Best regards, Casas Padel Team
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Michael K.
Dec 14, 2023
The wrong item was sent
The wrong item was sent. I emailed and haven't heard back yet.
Response from Casas PadelDec 14, 2023
Dear Michael, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the incorrect item in your order. Our team has made several attempts to contact you via email to address this issue, but unfortunately, we have not received a response from you. To ensure we resolve this matter to your satisfaction, could you please check your email and respond at your earliest convenience? We are committed to making things right and appreciate your patience in this matter.
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Krizia G.
Dec 10, 2023
time and product
time and product
Response from Casas PadelDec 11, 2023
Dear Krizia, Thank you for your kind words! We're thrilled to hear that you had an excellent and professional experience with us. Providing top-notch customer service is what we're all about. If you ever have more questions or need assistance, feel free to reach out. We appreciate your support! Best regards, Casas Padel Support Team
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