Casas Padel Reviews | Read Customer Reviews of casaspadel.com

Casas Padel Reviews | Read Customer Reviews of casaspadel.com

Casas Padel reviews

238 approved reviews, newest moderated first

Stephen A.
Mar 4, 2024
Excellent service from start to finish
Excellent service from start to finish, rapid delivery and first-class product. I initially tried to order through the manufacturer and they failed miserably. Wish I had come here first and not wasted my time and money with the big companies who don’t care.
Response from Casas PadelMar 5, 2024
Thank you for your feedback. We truly appreciate it. We are committed to providing high-quality products, and we're happy that your experience did meet your expectations. We will continue to strive for excellence in our products and service. Casas Padel Team.
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Aaron
Feb 26, 2024
Almost no communication
Almost no communication, and lack of response. I literally e-mailed twice, and tried calling less than an hour after I placed my order to change the shoe size. It took 3 days to hear back from anyone. btw, It said they would deliver yesterday and I still haven't seen them. Now its changed to 3 days late. Just getting into Padel and I was hoping to find a reputable place to buy gear. Highly doubt I'll be buying from you again.
Response from Casas PadelMar 5, 2024
Dear Aaron, Our orders are normally shipped right away, unfortunately your shoes were already shipped and we offered you to send us back the shoes so we can exchange them. We still want to make thing right for you, if you need further assistance, contact us.
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Santiago
Feb 23, 2024
ya compré 2 palas
ya compré 2 palas, excelente!
Response from Casas PadelMar 5, 2024
Hola Santiago, ¡Gracias por tus comentarios positivos! Nos alegra mucho saber que tuviste una excelente experiencia con nosotros. Si alguna vez tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en contactarnos. Agradecemos tu apoyo. Saludos cordiales, El Equipo de Casas Padel
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R V.
Feb 21, 2024
Positive experience from first time buyer
Easy to find what I was looking for. Items shipped right away and arrived in perfect condition. Will shop here again.
Response from Casas PadelMar 5, 2024
Roman, Thank you for your feedback. We truly appreciate it. We are committed to providing high-quality products, and we're sorry to hear that your experience did not meet your expectations. We will continue to strive for excellence in our products and service. Casas Padel Team.
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Miguel R.
Feb 19, 2024
Rising modality
only physical retailer accessible to me. Pricing is high but good selection of padels. Brand needs brick & mortar not a kiosk in the mall for a greater selection of footwear sizing, seating to try out shoes, shelving to separate brand product models. Sales person was knowledgeable, personable.
Response from Casas PadelMar 5, 2024
Thank you for your feedback. We truly appreciate it. We are committed to providing high-quality products, and we're sorry to hear that your experience did not meet your expectations. We will continue to strive for excellence in our products and service. Casas Padel Team.
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Matteo P.
Feb 17, 2024
good racket, already came apart
I really like the racket so far! It has good power without compromising in control. The issue is that the central plastic part came off while playing my 7th game this week and the racket is still new.
Response from Casas PadelMar 5, 2024
Dear Matteo, We apologize for the inconvenience caused by the manufacturer flaw in your racket. Please reach out to us so we can rectify the situation promptly. Casas Padel Team
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Kathleen Y.
Feb 17, 2024
They sent me a pickle ball grip instead…
They sent me a pickle ball grip instead of a tennis grip. I wrote back and they said I had opened it and wouldn't let me return it. It doesn't say what it is anyplace. I looked on the tennis racket pg. and assumed it was for tennis and it wasn't. It was in perfect condition. DON'T DO BUSINESS WITH THEM.
Response from Casas PadelMar 5, 2024
As stated in the description, the item is intended for paddle, not tennis. Regrettably, in accordance with our company policies, we are unable to accept returns for items that are no longer in new condition. We apologize for any inconvenience this may cause. If you have any further questions or concerns, please feel free to contact us. Casas Padel Support Team.
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customer
Feb 16, 2024
Great Joma´s sneakers !!
Great Joma´s sneakers !!
Response from Casas PadelMar 5, 2024
Dear Customer, Thank you for your feedback. We truly appreciate it. We are committed to providing high-quality products, and we're happy to meet your expectations. We will continue to strive for excellence in our products and service. Casas Padel Team.
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