CasamattoReviews of casamatto.com

The item that was advertised,was not the item that I received. And I have tried to get a full refund, but they keep over 10% refund, for something that is totally unacceptable and there fault.and all I want is my money back. Very poor communication, very slow to respond and item very slow to arrive. If I was you I would not bother dealing with them at all. Not worth the effort.i would not touch them with a barge pole , useless don’t buy anything from them, rubbish

Liked the product price, description and photos as well as information on the product. I've had a Fitbit for years which has been playing up since Google health took over ownership so thought time to buy a new device. Buying was quick and simple with free fast delivery expected. Overall I am satisfied with the whole experience and would buy again when needed.

Ordered a paw patrol lookout tower for our soon same price as the one on smyths for £89.99, photo shows a young child standing next to it - we got the small version that is £39.99 on the smyths website, not only is it terribly created, the characters are totally unlike to the real thing, it falls apart constantly? Has no instructions, broke whilst building it and is honestly the biggest scam piece I have ever purchased! I will NEVER purchase from this company again and will always stick with what I should have always stuck with. BUY CHEAP BUY TWICE. what a waste of a purchase.

Outstanding service they sent it out quickly so thank you i can't wait to get them I have hearing problems so I can't wait to get the so thank you very much

First saw product in the Joe Brown small c catalogue, when I ordered a jumper from them didn’t even realise they did furniture and household accessories. Pictures were great love that sort of stuff. I can’t comment on the project as I haven’t seen and held it yet. I’m really hoping it’s Nice ,time will tell ,the item a lamp was in the sale. Good price but it was a good price I thought to start with so that’s okay.

I wanted to know the dimensions of the item, I sent a message from the website, but still haven't received a response. I decided to go ahead with my order as I wanted it for a ruby wedding gift

Update: despite there response rhis is what they offered. This is a scam site that has bots responding. They stole my money. “ Hi Jacqueline, We're sorry to hear that the items you received did not meet your expectations, and we appreciate the opportunity to resolve this for you. To provide a fair resolution, we are able to offer a maximum partial refund of 50% if you choose to keep the items. This option allows you to avoid the cost and inconvenience of returning the products while still receiving compensation for your experience. If you would prefer a full refund, the items will need to be returned to our designated warehouse for inspection. Please note that we do not provide prepaid return labels or cover return shipping costs. Return Address: Recipient: Cujia Trade Address: 4th Floor, South Gate 1, Building 2, Sujia Aihua Factory, No. 1511 Jingang Avenue, Fucun Town, Jindong District, Jinhua City, Zhejiang Province, China” Horrible. I would strongly recommend avoiding this company. They sent me the WRONG item, and then expected me to pay over $50 to return their mistake. I contacted them repeatedly and gave them every opportunity to make it right. They refused. To be clear: this was not buyer’s remorse, a sizing issue, or a change-of-mind return. They shipped merchandise I did not order and then tried to make me pay more than $50 to send it back. Their customer service was so unreasonable that I ultimately had to dispute the charge with my credit card company, which refunded me. Mistakes happen. What matters is how a company handles them. Expecting a customer to pay $50+ to correct the company’s own shipping error is unacceptable. I would never purchase from this company again. They repeatedly increased their “offers”: “Dear, We understand that you have declined our previous proposals, and we respect your position. Before you proceed with an international return—which would require shipping the item back to our designated warehouse at your own expense, with an estimated return cost of €30–€50—we would like to extend one final resolution offer in good faith: 🔸 Final Offer 30% refund issued to your original payment method, and 70% store credit added to your account, with no expiration No return required This combined resolution is intended to provide compensation while avoiding the additional costs, delays, and inconvenience associated with an international return.”

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