CasamattoReviews of casamatto.com

Straightforward and prompt service

⭐ Very disappointing experience with Casamatto. I ordered a non-invasive, non-pricking glucose clamp meter but received an ordinary finger-pricking glucose machine instead. When I requested a refund, customer service offered only a 20% refund for THEIR mistake and expected me to pay return shipping. I even paid extra for their shipping protection, yet I was still left frustrated and out of pocket. Instead of taking responsibility, they argued with me and failed to offer a fair solution. It’s unacceptable to receive the wrong product and then have to fight for your own money back. I deeply regret ordering from Casamatto and would not recommend this company to anyone!

This company is a complete scam factory. They sent me the wrong merchandise then demanded I pay the return shipping to China which would cost me over $100. I emailed them continuously for a week and kept getting the same insulting stock emails offering me discounts, store credit etc. to keep the wrong items they sent. Finally just turned issue over to my bank to dispute charges. Total con artists.

Good price for halloween costiume

Really easy

Quick and easy to order and the product looks good.

I ordered piano style coat hooks. One with 4 hooks, the other with 8 hooks. Both were beach colour but when they arrived the 8 hooks was made with a different wood and poor construction (big gaps, roughly made). The 4 hooks was well made and as advertised. I've gone ahead and ordered another 4 hooks to replace the shoddy 8 hook unit. BUT... Getting a refund has proved impossible so far. Emails from different people looking for photos of the faulty item. I even sent a video showing exactly the faults. All a waste of time. Casamotto advertise you can return items, so far this is a LIE. I still have not received instructions on how to return. UPDATE 13th OCT. 2026 Casamatto have not told me how to get my refund. I have followed the correct method under EU/Irish consumer rights. Casamatto offered a 10% refund or a 50% store credit. BE WARNED. Go and shop where you will be treated decently when there is an issue with faulty goods. If they finally act under EU laws and issue a refund I will update here. If they do not refund me I will complain to ECC Ireland and take this further.

Please don't use this company as the last person's review is 100% correct they send out something different to that of what you order. Then want to give you 10% or 20% discount because it comes from Asia . then tell you saves sending it back because it's £25 to return..never never again they can keep my money...