Dimitrios V.
This company is a fraud
This company is a fraud. They saw a photograph of a genuine product, even in their communications and payment requests, and they deliver a different product of lower quality. They do it on purpose to fool the customer. It is a disgrace.
Response from CasamattoOct 17, 2026
Hi Dimitrios, Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down. This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you. Kind regards, Elena Customer Care, Casa Matto