CASAINCReviews of casainc.com

Great customer service, immediate follow up and follow through.

They replaced a grate that came broken and made the process super easy!

I had a broken arm on my umbrella. I sent pictures and had a replacement in a couple of days. Excellent customer service.

I was impressed that I was able to reach a representative that was truly professional. She located my item and contacted the factory to see if they could accommodate my request. They were not able to provide my modification but they researched the request and responded the next day. Good customer service. Thank you.

They were very helpful with replacing parts that were damaged

They provided a special order at reasonable price and delivered it within a reasonable time. Easy to work with.

The process for replacement was very long. About one month from instigating to completion. There were delays in communication and getting responses as well as a significant delay in actually getting the replacement product. In addition the replacement product did not have sufficient instructions to install as the replacement lacked many component that had to be taken from the original. The service rep was great but delays and a lack of care from those above her hampered the customer service aspects.

Purchased ready to build cabinets. Product is well made and easy to assemble. The shipper lost 4 in transit, Casa Inc. was very responsive and shipped out replacement cabinets without hassle. Would buy from them again.