CASAINCReviews of casainc.com

Great customer service! Mona was awesome and very prompt

Called this company to assist me in a warranty claim on a brand new $864.00 Smart toilet that I purchased for a customer. Upon opening the box which had no damage to it I came across a problem with the seat bolt retaining slot on 1 side. I had a piece of plastic missing and the bolt would not stay in position to hold the seat on. I was told that that was not covered and that I would have to purchase a new seat for $285.00. and that they would give me $60.00 compensation. Terrible customer service

I had a problem with a recliner I recently bought. Although it was 4 months old this company understood my issue and replaced my recliner free of charge! The service representative, Dianne, really went out of her way to understand my problem and bring it to a quick resolve. I couldn't be happier!

We purchased a rain head shower faucet for a new home we are building. First off, the shower valve assembly was easy to install. The quality of the materials and overall product is excellent. Second the customer service is outstanding. We miss placed the valve wall plate during the build. When it came time to trim the shower it was missing. I called their customer service and they matched it and sent me a new one within a couple days. I'm very impressed, and highly recommend them.

Such a great experience with Casainc. I called customer service and spoke with Mona, who was very professional and helpful. Our issue was resolved, and I honestly didn’t expect it to be so easy. They followed up with us until we were fully satisfied. Thank you very much!

I needed a cartridge for my shower that was really hard to find, they knew that I needed it right away and took extra care to make sure I got it as soon as possible. Great service and great product.

Called customer service because we were missing small piece from a 2 door cabinet and need it replaced. Dianne was very fast and helpful throughout the process. I sent her an email with some pictures over the weekend. She got back to me Monday and created a case for us. Confirmed the replacement was being shipped on Wednesday. We received the replacement on Thursday. Overall fast and great service. Thanks Dianne!

Purchased a shower head/faucet kit through home depot website. Noticed no hot water when everything was installed and found the cartridge was cracked. Called support and Diane was very helpful in initiating the warranty claim. Claim was approved the next day. My only issue is that it was shipped via ground, so had to wait another week without a shower. Express shipping would have been nice.