Car ToysReviews of cartoys.com

They'll charge you three times what it should cost to do simple jobs. I had nothing but trouble from the Tacoma location. My personal favorite was the tech placing his razor blades on my leather seats. That was cute.

I had the same issue. I had to ask for $900 back. I have a newer Toyota, the Radio and GPS worked, but the GPS wasn't very good. So, I went to Cartoys asking for a unit with GPS and a receiver. They said try this unit and I said I will try it, but wasn't so thrilled about some features. They told me if I didn't like it they would take it out and put in something else. I paid a couple hundred up front a special harness. 2 days went by and I told them I wanted that out of my car, take it back and get me a unit I want. I would pay for what I need, Just get it. I hated that unit and they told me they would remove it and out another unit in. But they said it would take a few eeks to get one. A month went by, then and I asked them if I bought one myself and brough it in they would refund the money I paid for the first unit and install the 2nd unit. They charged me again and plus they refused to refund the first unit, after they took that unit back as per agreement. I was already in about $2,300, counting the new unit I brought them. Then they charged me another $100 for the install, and kept another set of wiring, documents and accessories I brough with the new boxed unit. I had to send a letter to the headquarters and ask for a refund of $900. They did refund me, but it was like pulling teeth out of a great white. They still have one of my sets of install accessories, one of the special conversion boxes used to install aftermarket headunits, plus the accessories used in installs. Which I had gotten in that box with the Headunit I Purchased on my own. PLus, as per my problem with the unit, the radio antenna is not working correctly. They blamed the area we were in, a large city, and said the radio signals are not good there. B. S. I am disabled and am really having a hard time and decided I would try a pro shop, and I can do a better job being disabled. They have these specials where they say free installs, but find ways to tack on lots of money. I don't mind paying for quality work, but they really don't know what they are doing. PLus they will charge you every chance they get. PLus they can't seem to be able to order parts, yet I can, and I am no one special. I am shocked that they are still in business. I had to go into my Alpine Car HeadUnit and fix the problems they made while in there. I took it partially out and fixed the powered antenna. I can now receive radio stations They never attached the 12v power to the Antenna amplifier on my Toyota. 41,00 Alpine with no radio reception, which I tried to explain to them for 2 months that the reception should have no problems at all, and they insisted it was the radio. They had the wrong wires hooked up to the wrong places! I will not even bother going back to tell them how to run their business, but they are going to end up in deep crap, I am shocked they are still in business!

9-7-2022 I stopped by Car Toys the next morning after meeting with some kid there night before. Sean is a assisted manager from Clackamas, that moved over to Tigard Car Toys and I'm glad he did. Conversation begin with me, wanting deck removed and money back. We then did talk about what I really needed in a hands-free deck for my truck. Kenwood just came out with a new deck that would do everything I needed. We agreed I would bring truck back sat. for the Kenwood installation. Called Car Toys Friday 9-9-2022 and talked to Manager Fernando. We agreed to have installation done Saturday 9-10-2022 12:00. The same kid was there on Saturday and said he didn't like the way I talked to him on Tuesday. He's probably off to bigger things, Car Toys is just a pasting point in his life. Jordan a great installer was there on Saturday. I asked Jordan, please do not let that kid touch my pickup. Jordan said the kid wasn't certified by Car Toys for devices and installations. Then did my installation himself. Sean was right about this Kenwood deck. It does everything and more that I really like. The directions are easy to read and understand. Unlike the Pioneer I thought was better that Jordan initially installed. Then gave me back $200 from the different in price. I am 100% pleased with the end result dealing with Car toys now. They have great managers, that were calm and knowledgeable of what they were selling and installing. Jordan was right about the Kenwood deck for me when we talked about 3 weeks ago. I was gun sly because of a Kenwood deck I hated from 8 years ago. 9-11-2022 Very Happy Customer, Lee Westerman Sherwood, OR

Tell me if this sounds right.. ? I was charged $550.00 installation fees . I own a Toyota Tacoma / 2004. And wasmt told til after it was installed . Then they switched out speakers without telling me . I wanted these really nice $559 speakers & they put on these on sale Alpines ..Funny thing. The price never changed ! 😤😤😤 The stock stereo I had in there sounded better then what’s Installed now ..! The Alpinrs were on sale for $87 . And they didn’t even tell me ..lol ..Ya..! .

dont even know how to stat this , i took my 2011 chevy silverado into this car toys ( WHAT A MISTAKE)!!!! #1. they talked me into some credit program they have i was approved for $1500 and i wanted a new stereo and 4 new speakers and a little amp, they charged me like $1900 total they racked that chage account until there was no credit left .... i had to pay out of pocket 300 omg and thats not the worst part , they charged me fo wiring i dident need they chopped my wiring all up . they dident put my door panel bolts back in i opened my door if fell to the groung they dident screw the speakers in they broke my trim then said they would glue it back togethe. they took the wiring to the back of my new stereo . then i called them to get it back they are EXTREMELY RUDE and the stereo wasent properly installed and kept turning off and no sound ... I WILL NEVER RETURN TO THIS STORE AGAIN EVEN TO GET MY WIRING OMG I CANT BELIEVE THEY ARE STILL IN BUSINESS!!!

Never in my life of 60 years have I ever seen customer service suck so bad .granted they are representing another product but if they do they damn sure better do there job and s.tacoma store failed I hope me bretler? Gets this your employees at that store are rude n unfriendly I've served in retail at one store for 15 years my boss would never stand for in cold sales people , they couldn't even let me charge my phone ya at cartoys so intoxalock will be calling to find out why such support was never given . what happened to this country...