Car ToysReviews of cartoys.com

BEWARE!! Car Toys did a bait and switch. They told me one price after physicslly reviewing the job in advance. When I came back to drop off vehicle, they said the install would be double what they had quoted. It was more complex even tho all was discussed and set in advance. Jeremy lied and store manager did nothing about it!! I had used them in the past at a different 'now closed location. Now after Car Toys had financial issues shutting down many of their stores the honesty and professionalism doesn't exist. Beware!! Never use them unless you want to be lied to and them trying to take advantage of you!!

Please!!! Stay away from CAR TOYS!!!! I put a $600.00 deposit on a $1,600.00 car system back in August. They had to order a part for the installation and the manager said he would call me back when the part arrived. I never received a phone call so I went to the store just to find out they went out of business in AUGUST! They knew they were going out of business the day they accepted my $600,00 Now they've been purchased by a new group and they are scumbags just like the prior owners. Saying they will not honor any previous sales.

This is a horrible company with no customer service ethic. Our stereo broke, they received the money from the extended warranty company and refused to put in a new radio. A dishonorable group. Never do business with them. The new owners D and R refuse to return phone calls. Very poor business practices

I was led to this site after query through ChatGPT and secured a great price. This was the final piece I required after buying all my Process West cross over and intercooler pipes direct from Process West. The only hiccup I had was with their website not showing the item had been shipped. I just left a message with them and they were very quick to respond. It turns out Direct Freight is the shipping company used, I suspect this item came direct from Process West in NSW rather than from the CarToys warehouse. All in all I had very quick delivery and the Process West gear is exceptional with precision fitment. Highly recommended

At this point of not having a stereo for 4 months after they said it had to be sent in for repair and not swapped out like the 400 dollar 4 year no questions asked warranty stated I will make sure to never spend a dime in there again and go out of my way to tell anyone that listens to spend their hard earned money elsewhere......everything I call to get answers I get rude employees saying 5o call back because apparently there aren't ever any managers there......odd.....I paid for the warranty now they need to live up to their part of the deal......I even told them I would put more money towards a better unit and still......never have I seen such inept workers or maybe that they are so good at just not answering questions that I'll never have my 980 dollar stereo again.........my original install was 5300 dollars.......so ya im little bent out of shape....

Went to the Car Toys store in Tigard, OR and Rene, the Manager and John, the Asst Mgr, were both very courteous, helpful and professional. They tried to resolve the audio problem with my MBZ S550 but were unable to fix the issue. Even though they were unable to fix the audio issue, it was a great experience. Kudos. Sue Walter

I had a good experience at the puyallup location, they replaced my speakers and tweeters in my Chevrolet Silverado. Dale was the installer and I will go back and get the speakers replaced in the back doors.

Purchased a dash camera with an additional back window camera in October of 2024. The back camera never worked, and the system was never tested at time of installation. I went back to CarToys in Plano and the installer could not figure out what was wrong, so I was told the cameras needed to be replaced and he would have to order a new one and it would be back in one to two days. I called back in three days later and was told the new camera has not arrived, and not to call back in. CarToys would call me when it came in. I again waited over a week and no call. I reached out to CarToys 1-800 number and left a message and was told I would receive a call back in 24 hours. Never received a call. I then called CarToys in Plano and ask that the system be removed, and a refund given, and magically the new camera was in and had been in for five days. I went back to CarToys in Plano and the cameras were switched out and I was told it was good to go. Before I drove out of the parking lot, I accessed the cameras through the app and the rear camera did not work. I knocked on the service door and ask the installer to check the system again. He said," the blue light came on". The installer tested the system and found the main wiring harness was defective. I believe all this could have been avoided if the system was tested at time of install.