Car ToysReviews of cartoys.com

I bought two alarm systems from Car Toys and have struggled with service beyond installation for years until my recent experience with Eric Solorio at the Lynnwood location who immediately solicited his tech Johnny to see to my needs. As a female consumer whose security is vital, this attention to my safety is sincerely appreciated.

Commendation for Outstanding Service by Alex and Del at Car Toys in Puyallup. I would like to commend Alex and Del from Car Toys store for their outstanding assistance in helping me choose the right alarm system for my vehicle. They demonstrated a high level of knowledge and thoroughly explained all available options without pressuring me into unnecessary purchases. Their commitment to ensuring that I understood how to operate the system before leaving the store was greatly appreciated. Gentlemen of their caliber are a true testament to the excellent service and honesty that one can expect from the company. Their representation of the company with integrity and superior product knowledge are qualities that are truly commendable. I believe they deserve to be recognized and compensated at the highest level for the superb service they provided. In conclusion, Alex and Del's professionalism and dedication to ensuring customer satisfaction have left a lasting impression on me, and I highly recommend their services to others. Sincerely, Frederick

I recommend this location at 9700 S Parker Rd Suite 600, Parker, CO 80138 without hesitation! After visiting other locations, I can say the customer service here is unmatched. The staff was always available and attentive, and I particularly appreciated Derek's help. He answered all my questions with expertise and professionalism, making my experience truly standout. This location has raised the bar for customer service!

I asked the store to install a CD player in my car. They could only order 1. It was incompatible with my car (so they discovered). I paid for the CD player and the install. They would not take back the CD player and kept the money for the install. Terrible customer service. Will not go there again.

BEWARE! Car Toys on 2650 S Texas 6, Houston, TX 77082. My mistake is trusting this company to install a back-up camera, radio, and sound system to our C300. Invoice#09163WOZFFQ. They made a hole on the car’s firewall and the trunk to run the wiring for the system. Rain water dripped through the holes and flooded the inside of the car, short circuiting the wiring and burning the car’s ECU. We’re $9k deep into repairs and still going. We’ve reached out to the manager of the store and he has acknowledged, talked to our mechanic. and asked for pictures, video, and quotes which we have complied to. They have not replied as of this date.

I purchased a detail from their Parker, CO location. Nothing was done to the vehicle except maybe a quick dash wipe. It wasn’t vacuumed, the steering wheel and middle consoles were still trashed, even just basic trash was left lying on the seat. Waste of money and time. Stay away and use another service.

Second year in a row I tried to buy a remote start system. Vehicle 2011 kia sorento $229 remote start sale, install included. Well the first year I brought my wife's car in to get her a remote start and $229 sounds great. So I bring it in and go to buy the system. Well the $229 doesn't include the reciever. Another $100 but youve got to have it. Also it's a kia so another $250 in parts should put it at $569. Can't afford double this year so I wait. Next year comes around, I call in ahead of time with all the car info. $569 final price. Okay I'm ready this year. Show up again, well it's a $15 extra charge for the labor because now kias don't qualify for the sale install price. Uh what? Since when? Oh and now we want to charge an extra $100 in labor for the other parts you need as well. So now you want $690? I would find a company who will give you an honest price the FIRST time. I can't get these clowns to even give me their own price. When I called the salesman on the new fees he told me it was my fault for getting a quote over the phone because they want to see the car. It's the same car the first second and last time. He couldn't explain how he had a different price even though he never looked at the car and just entered the information I gave him. I don't understand what they're doing here but if their customer service is indicative of their work ethic and organization then would rather crush my toes with a hammer than try to do business with them. And if they can't get the details right I would never let them touch my vehicles. Multiple stores, multiple employees.

STAY AWAY from the Rockwall Texas location! The so-called assistant manager Arthur has to be without a doubt the worst Customer Service oriented Manager I've ever encountered. Always on his cell phone while you're trying to talk to him face to face. Never acknowledges anything as has NO clue what he's selling. No car audio experience at all. He's a real d...