Kat
I inadvertently made a mistake on my…
I inadvertently made a mistake on my order and responded to the company's special offer. I did not want to accept the special offer and THOUGHT I had bypassed it. Nope, the order went thru. In a panic, I immediately contacted the company and explained. I was not optimistic and already planning the next step. To my great surprise, the company responded quickly and refunded my "extra order". I cannot tell you how much I appreciate the terrific customer service this company provides. I plan to check in with this company periodically to see if there are other things that I may want to purchase. Cartoya--thumbs up!
Response from CartoryaAug 10, 2026
Dear customer, Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon! Customer Service Team