Ana
Duplicate order
When I was placing my order the system had a hiccup and place it twice. The next day I realized and contact customer service. However both items have gone out to be deliver, so I couldn't cancel one of them. Durian at customer service told me to keep both items and he went ahead a refund one of them. He was very pleasant and fast in processing my refund. Great customer service
Response from CartoryaAug 24, 2026
Dear customer, Thank you so much for taking the time to leave us a 5-star review. We strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us! Best regards. Customer Service Team