The customer service was exemplary. I ordered items but needed to return due to timeline required. The customer service person, Durian was wonderful. Very prompt with his response and resolved the issue kindly and quickly. I would not hesitate to order from this company again.
Response from CartoryaSep 16, 2026
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
JC
Jocelyne C.
was happy with customer service but…
was happy with customer service but disappointed in the product I ordered
Response from CartoryaSep 16, 2026
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
AN
Ann
The hair volumizer is a FRAUD
I bought the hair volumizer, which, if the online commercials are to be believed, will give your hair incredible volume just by swiping the device thru your hair. 5 seconds tops. HA! The instructions say you must hold the device on your roots for 2-3 minutes. I followed the instructions to the letter and got NO VOLUME whatsoever. The return instructions say the product can not have been used, but how can you tell if the product works if you don't use it? They also give the return address as effing China!!
Response from CartoryaSep 15, 2026
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
AC
Albert C.
Car Mobile Phone 360 Degree Holder Issues
I ordered the 'buy 2 get 1 free' 360 degree car phone holder - they are all made from plastic, and have zero metal of any kind.
I received the order OK, however, once I installed 1 unit in to my car, and inserted the mobile phone, I found that the holder was sorely lacking in both Lateral and Longitudinal Stability.
The above issues were abundantly apparent when phone is placed within the holder in 'Portrait' Mode.
When placed within the holder in 'Landscape' Mode, the issue of 'stability' is greatly minimized.
The issue with Portrait Mode is the the BACKING for the phone has a very low profile, allowing the phone to flip backwards, the FRONT profile holding the phone is almost non-existent, meaning that with a minimal 'surge of acceleration', the phone topples over.
The 2 forward 'brackets' holding the phone are not wide enough to 'capture' a greater part of the width of the phone - and they are very fiddly in permitting the user to insert the phone within that slot.
I guess that the best part of this device is that it is indeed a 360 Degree phone holder, but it is let down by the greater issues mentioned above, especially the very low stability issues previously mentioned.
I got 3 units (2 + 1 free), but now I shall not be passing the other 2 to family members, as I do not believe that this product is 100% safe & suitable for car use.
This is a fair and totally pragmatic and unbiased experience with this product.
Kind Regards
Albert C.
Response from CartoryaSep 14, 2026
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
CD
Christina D.
Trustworthy company
Trustworthy company. A pleasure to deal with. Would do business again with them.
Response from CartoryaSep 11, 2026
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
NC
Norma C.
I ordered the exfoliating round
I ordered the round discs that are the exfoliating discs to use the shower. I was really looking forward to using these! I guess they are a joke! I got a black, green & pink one and they are useless! Either that or I didn’t have any skin that needed exfoliation, and I’m 73!!
Response from CartoryaSep 9, 2026
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
JO
James O.
Reliable service
Return processed quickly without questions.
Response from CartoryaSep 9, 2026
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
CH
Christine H.
I had an issue and reached out via…
I had an issue and reached out via email for support. I received a personalized response specific to my issue within 12 hours. Much appreciated!
Response from CartoryaSep 9, 2026
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team