Devin M.
Called the number for claiming…
Called the number for claiming 888-245-8825 they don't know who Carsure is or American Auto Shield is. In fact, it is the number for century 21 who deals in real estate. Canceling this fake car fixing crap. Update. I was right they denied my claim. Don't buy this crap. This does not cover anything that your dealer doesn't cover. The drive train is covered by your company. I was told by the sales rep that this would cover everything my Honda dealer would not. It's a lie. Below is what they don't cover. You can decide.Oh yeah they will tell you that they cover sensors and your A/C. If you have sensor problems or A/C problems you might get something. Again canceling this crap. B. COVERAGE DESCRIPTION “DIAMOND" COVERAGE covers all components of the vehicle. except for the following items 1. Paint; carpeting; upholstery: fabric; VEHICLE frame; the following parts of the manual/ hydraulic clutch assembly: friction disc, pressure plate, throw- out bearing, pilot bearing; rubber hoses and combination rubber/metal lines; moldings; PCV Valve; distributor cap/rotor; wheels and wheel covers; seat belts and retractors; seat heaters integrated in upholstery; clock spring; battery and cables; nuts, bolts, and fasteners; rubber body parts; VEHICLE body panels and components; trim; weather stripping; ducting and tubing; illumination of any kind, including but not limited to lenses, light bulbs, headlight and/ or taillight assemblies, LED lighting and sealed beams; exhaust system; keyless entry pad and transmitters; brake pads, drums, rotor, and shoes; canvas; fiberglass, vinyl or fabric tops; convertible tops and sunroofs including related mechanisms: remote compact disc changers; buttons; handles; door hinges; glass and glass assemblies; audio components not installed by the factory, GPS components and any other parts combined with GPS componcnt(s); CB radios; bright metal; sheet metal; bumpers; ornamental moldings; welds; winch; emissions systems; catalytic converters; spark plugs and wires; glow plugs; wheel balancing; hoses; belts; wiper blades; restraint belts; hydraulic suspension control systems; struts; bearings, mounts, and housing; shock absorbers; interior and exterior trim items; carburetor; throttle body assembly; body seals and gaskets; plastic and framing. 2. Tires are excluded unless the damaged unit is an original VEHICLE manufacturer equipped tire, or replacement tire of the same size and type, with no less than 5/32" tread depth that is property installed on YOUR VEHICLE. Reimbursement is based on the price of original tires purchased with YOUR VEHICLE and is limited to $25.00 per tire to repair and $200.00 per tire replacement with a maximum lifetime CONTRACT benefit of $500.00 (as permitted by law in YOUR state). Tire repair or replacement is only available for damage caused by a road hazard. Damage caused by negligence, abuse, misuse, collision, manufacturer’s defects, curb impact, valve or rim leaks, improper installation, dry rot in either sidewall or treads, tire chains, racing or off road use, vandalism, fire, theft, driving on underinflated, overmflated or unevenly worn tires are not covered. 3. Parts, items and conditions listed in the Exclusions section of this Contract 4. See Addendum 1 for any ADDITIONAL COVERAGES that may apply to this CONTRACT.
Response from CarSureJul 16, 2018
Mr Mora - The number you mentioned in your review (888-245-8825) connects immediately to American Auto Shield, the admin of the Vehicle Service Contract you purchased through CarSure. You most likely mis-dialed. Our records indicate you were able to contact our Customer Service team (866-CarSure) shortly after you posted your initial review, and we were able to give you an alternative phone number for American Auto Shield. The claim you filed with American Auto Shield was for a burnt out bulb for the headlight of your vehicle. Your coverage policy doesn't cover light bulb replacment, or many other parts that are designed to wear down over time. All the information you listed in your review is available on our website as a sample contract, and you get a copy of your coverage details. We are not trying to hide anything from our customers - you can download samples of our various plans here: https://www.carsure.com/plans/ And our Customer Service team is always ready to answer questions about coverage options and policy details. Thank you, CarSure Team